JOB DESCRIPTION
The key to Supernova's success is largely dependent on our high performing Program Management Team. As a Program Manager, you will manage and be responsible for the implementation of Supernova’s SBL platform for our enterprise clients.
The candidate will work closely with internal and external project and technology teams to demonstrate the capabilities of the Supernova platform and manage the overall client onboarding process. In collaboration with solutions engineers and business analysts, the candidate will be responsible for defining the scope of work and the timeline to deliver the final solution to the client. To succeed in this role, a good understanding of Supernova platform capabilities and business/operation processes are required.
RESPONSIBILITIES:
- Manage the overall project scope and timeline to onboard new clients and also subsequent delivery phases for established clients
- Facilitate requirements gathering with the client to define the user experience, business and operations workflows
- Hold both internal and external team members accountable for the delivery of the defined milestones
- Work and collaborate with diverse resources to meet timeline objectives
- Identify and escalate project risks and issues that affect scope and delivery
- Participate in ongoing business process standardization
- Provide accurate and timely project communication, status and schedule updates to internal and external stakeholders
QUALIFICATIONS:
- Bachelor's degree
- 3-5+ years of project management experience
- Demonstrated success in executing on project plans and/or operational improvements
- Strong interpersonal skills and ability to connect with a diverse customer and employee population
- Proven ability to manage projects in a fast-paced environment
- Good communication skills
- Client-focused, positive and professional attitude
- Organized, detail oriented, accurate and responsive
- Financial, banking and/or lending industry experience highly preferred
- Familiar with the Atlassian products (Confluence and Jira)
- Prior experience in SaaS implementation is preferred
