Position Title: Service Operations Coordinator
Location: 100% onsite in Minneapolis
Pay: $45k
Key Responsibilities:
This position is like a Project Coordinator role at a heightened level, managing multiple clients and service requests concurrently. Think of each service request as a mini-project, with tasks spanning multiple locations and requiring end-to-end management from initiation to resolution.
Job duties:
- Receive and acknowledge service requests from various clients.
- Create and track requests in the Onsite ticket system, ensuring they're scheduled according to client needs and service-level agreements.
- Publish tickets in relevant systems, providing necessary documentation from clients and/or Onsite support teams.
- Assign appropriate technicians to handle Service Desk tickets.
- Arrange for materials approved by clients and coordinate delivery to meet client requirements.
- Provide strong, consistent communication and problem-solving support throughout each service event to ensure client satisfaction.
- Act as a point of contact, managing expectations and addressing issues as they arise.
- Verify completion of service tickets in line with customer agreements and Onsite standards.
- Finalize vendor contracts, post invoices, and prepare tickets for billing by reviewing all costs and applying relevant pricing based on client contracts.
Qualifications:
- 1-3 years of clerical experience preferred; recent graduates with strong aptitudes are also welcome.
- Billing or accounts payable experience is advantageous but not essential.
- Strong problem-solving ability and self-direction in task completion.
- Intermediate proficiency in Windows and Microsoft Office Suite (Outlook, Word, Excel).
- Critical thinking, planning, conflict management, budgeting, teamwork, and adaptability are essential.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
