Position Title: Clinical Supervisor
Reports to: Director of Clinical Services
Type: Full-Time, Non-Exempt. Day and Swing shift schedule
Schedule: Swing shift: Two-day Day shifts 8am - 4 pm (including one weekend) and One-day Swing shift, 4 pm - 12 am (including one weekend)
Pay rate: $43-$45/hour, depending on experience
Location: Onsite in Seattle, WA
Union Representation: Non-Union Role
PROGRAM SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.
POSITION SUMMARY: We are looking for a supervisor with a proven set of skills in program management, including quality assurance monitoring, and reporting. The supervisor is responsible for training, supervising and mentoring professional and paraprofessional staff. The supervisor is responsible for communicating the mission of our work and incorporates the principles of recovery into training of staff. It is important that the Supervisor has excellent communication and training skills. This position would work closely with the Clinical Director of Crisis Services.
The Supervisor needs to understand the nature of 24-hour work and be flexible to support staffing during evenings, nights, and weekends. The Supervisor is responsible for daily operations of the crisis phone room on Swing shift and is a key contact with our community partners.
JOB DUTIES
1. Provides training in call handling skills and relevant policies and procedures.
2. Assists Phone Workers in adhering to staU and volunteer requirements.
3. Engage with the scheduling team to assure 24/7 phone coverage and providing back up support
as needed.
4. Tracking and response community complaints to engage team in further development.
5. Tracking of monthly call and web data as well as staU and volunteer work performance reports.
6. Shares in the networking with behavioral health providers statewide.
SERVICE DELIVERY
1. Demonstrates knowledge of Washington State resources for substance abuse, problem gambling and mental health.
2. Demonstrates knowledge of Crisis Connections resources, including competent use of CareLogic database, competent use of ECLS, and competent use of non-computerized information. Able to guild, assist and problem solve use of these programs.
3. Demonstrates knowledge of phone room protocol and procedure.
4. Provides adequate consultation to professionals and non-professionals.
5. Maintains appropriate professionalism in dealing with volunteers, consumers, and professionals.
6. Ensures follow up calls are being returned in a timely manner.
7. Makes appropriate use of Director.
8. Participates in PW training and other non-phone room responsibilities as assigned.
PROFESSIONAL DEVELOPMENT
1. Participates in program meetings and planning.
2. Crisis Connections is a growing agency. This position would be called upon to facilitate the implication of additional contracts as they arise.
QUALITY AND QUANTITY OF WORK/WORK HABITS:
1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed.
2. Follows personnel policies and procedures.
3. Written and verbal communication is clear, concise, accurate and thorough.
4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers, and customers/clients.
5. Makes appropriate use of supervisor.
6. Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance.
7. Suggests solutions to identified problems.
REQUIRED QUALIFICATIONS AND SKILLS:
- Master’s degree in psychology/counseling or social work or related field required.
- Mental Health Professional as defined by WAC 246-341-0200.
- Independent or associate licensure in counseling, or social work preferred.
- Two years’ experience working with individuals in crisis preferred.
- Telephone assessment or help line experience preferred.
- Excellent verbal, written, and typing skills.
- Ability to learn and use multiple software platforms, and technology systems.
- Experience providing training both in person and virtual preferred.
- Evidence of ability to work effectively with a multi-disciplinary clinical staff in a call center environment.
Requirements
Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.
- This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.
Technology Requirements:
- Smart phone with ability to download and use Multi-factor Authentication (MFA) application.
Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.
- This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.
Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.
- Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.
- Annual wage increases
- Generous Paid Time Off & 12 Paid Holidays
- Discount on ORCA transit pass
- Free Parking & Flexible Schedules
- Growth opportunities
- Self-care tools & weekly check ins with your supervisor
Voluntary Benefits
- Short-term and long-term disability
- Flexible Spending Accounts (FSA)
- 403B Retirement Plan
- Gym classes
Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.
DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.
Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.
