Who We Are
The Odyssey Eating Disorder Network of services helps connect individuals to the facility that best aligns their clinical and financial needs. This network spans Aster Springs, Magnolia Creek, Selah House, and the Toledo Center for Eating Disorders.
Our Utilization Review and Financial Team works diligently to ensure that finances are clearly communicated in a concise and considerate manner aligning with the client and family.
Across our eating disorder network, we meet clients where they are in their recovery and provide the necessary therapeutic techniques to empower sustainable freedom. Our expert clinical teams help clients understand recovery is possible by using individualized treatment plans comprised of a combination of evidence-based treatment modalities.
Our goal is to make each client feel safe and close to home by conducting all levels of treatment in comfortable and home-like settings designed to offer a clear step-down process, so clients feel continually supported in their recovery journey.
What We Offer
- Collaborative environment dedicated to clinical excellence
- Multiple Career Development Pathways
- Company Supported Continuing Education & Certification
- PPO & HDHP Health Plan Options
- Flexible Dental & Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life & ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
- Generous Team Member Referral Program
- Parental Leave
How You Will Contribute
The Senior Revenue Cycle Manager is responsible for the direct supervision of Odyssey’s Eating Disorder Network Revenue Cycle Team and oversight of patient accounting functions for both Insurance and Privately funded clients. The Senior Revenue Cycle Manager helps improve cash flow and participates in managing the overall health of the company’s receivables.
Reporting Location: Selah House Business Office in Pendleton, IN
Relationships and Contacts
Within the organization: Initiates and maintains frequent and close working relationships with direct reports, staff, and members of leadership throughout the organization.
Outside the organization: Maintains working relationships with community partners, health insurance companies, prospective and current clients, as well as company vendors.
Essential Responsibilities
- Directly supervises Revenue Cycle Team.
- Manages Verification of Benefits (VOB) queue and process, adjusting process and resources as needed.
- Manages UR/Billing census daily to ensure completeness and accuracy.
- Manages manual billing activities for assigned facilities, including identifying and taking corrective action where needed to improve processes.
- Manages timely entering and application of all payment received.
- Utilizes system reports to reconcile payments posted in management systems.
- Confirm accounts are worked to completion including all payments and adjustments are entered correctly.
- Effectively identifies trends that inhibit timely payment.
- Confirms claims are worked within the established productivity standards, for timely follow-up maintaining and updating all patient accounts to reflect current information.
- Coordinates with the facility and medical records for resolution of disputed / denied claims.
- Reviews accounts for accuracy including: account balance, payer plan and financial class, level of care, denials, and insurance requests.
- Review credit reports and process applicable refunds to patient or insurance carrier.
- Documents, analyzes, and trends billing and collection activities and communicates to supervisor as appropriate.
- Assist in month end close preparation.
- Understands all aspects of revenue cycle management to answer team questions.
- Trains team on updated processes/new processes.
- Provides ongoing feedback and coaching to the team.
- Leads training for new revenue cycle staff.
- Prepares Consolidated Census Daily.
What We Are Seeking
Education and Experience
Position requires an associate’s degree or equivalent in business, finance, healthcare administration, or related field; experience in lieu of education may be considered. Bachelor’s degree in a related field strongly preferred. Minimum of 3 years’ experience supervising teams, 3 years’ experience with insurance billing and collections, and 3 years’ experience acting as a liaison between insurance companies and family members/guarantors required. Prior experience in Mental Health, Eating Disorder Treatment, or behavioral healthcare field strongly preferred.
Other Requirements
Position requires incumbent to have a valid driver’s license, vehicle liability coverage, and acceptable driving record.
Odyssey Behavioral Healthcare, LLC provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Odyssey Behavioral Healthcare, LLC reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”
