Solar Tech Support

AppleOne Employment Services • scottsdale, az, us • 1m ago

Follow up with customers via phone or email as needed to ensure 100% satisfaction
Schedule calls when needed for a better customer experience while remaining organized
Attend weekly training’s specific to the Subject Matter Expert team
Remain up to date on all new issues and trends relating to these product lines
Process RMA’s for damaged or faulty hardware
Maintain open case load to ensure fast response times to customers
Solve technical issues with a higher level of permissions on internal software and tools
Review and escalate any trends found with our products to the Tier–II team
Enforce standards of high quality, written and verbal communications to our customers
SREC and Grid Services

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