We are seeking an Assistant Hotel Director to support leading the day-to-day operations of our full-service, independent resort, ensuring optimal guest satisfaction, operational efficiency, and profitability in central Vermont. This role requires a strong leader with experience in hospitality management, capable of driving initiatives to improve service quality and operational processes while fostering a positive workplace culture. Our Assistant Hotel Director will lead our Front Desk, Bell, and Valet teams while playing a pivotal role in assisting to maintain the resort’s reputation for excellence and driving its continued success. If you are a dynamic leader with a passion for hospitality, we invite you to apply for this exciting opportunity.
Responsibilities
- Lead our front desk, night audit, and bell/valet/shuttle teams.
- Interview, hire, and train team members.
- Actively oversee guest satisfaction & guest service initiatives
- Review and communicate to team our daily activities/group specification sheets for current events.
- Collaborate on divisional annual operating plans and budget with Hotel Director
- Assist with weekly Resort Operations Meeting
- Inspect guest rooms daily.
- Continually evaluate the condition of FF&E and decor and propose appropriate corrective action.
- Collaborate on hiring, training, counseling, and scheduling for departmental staff.
- Ensure departmental standards & operating procedures are current, review with supervisors to ensure compliance.
- Schedule employees to reflect business levels and ensure an elevated level of guest service, while staying within budget guidelines
- Monitor data and compile reports to effectively communicate operating results/forecast to operating plan and budget.
- Direct and implement new systems to assist operations in keeping with hospitality best management practices.
Qualifications
- Bachelor’s degree in hospitality management, Business Administration, or a related field; master’s degree preferred.
- Minimum of 2-4 years in hotel management position from a full-service or luxury hotel or resort.
- Strong leadership, communication, and people skills.
- Proven ability to manage budgets, drive operational improvements, and enhance guest satisfaction.
- Proficient with Excel, MSWord, PowerPoint, and SMS Host Property Management Software.
Benefits
- Competitive Base Salary and Bonus
- Medical, Dental, and Vision Insurance
- STD and LTD Insurance
- Life Insurance
- Employee Assistance Program
- 401K w/ Matching
