Solution Center Analyst
Location: Two onsite days- 6th floor: Solution Center 833 Chesnut Street, 6th Floor, 3 remote days
Engagement: 3 Month Contract- rolling
As a Solution Center Analyst, you will be responsible for providing Level 1 help desk support across the organization. This position requires working knowledge of the help desk environment and involving Level 1 phone/remote support. This position needs to work efficiently and collaboratively within the group and across the organization.
Duties may include, but are not limited to, application support, device setup and troubleshooting, and remote support.
Experience Needed:
- 2-3 Year of Help Desk Technical Support and/or Customer Service via Phone experience in resolving Level 1 desktop-related issues including hardware, OS, Applications, and Peripherals.
- Healthcare experience preferred
- Experience supporting Desktop and Application technical issue, is strongly desired
- Desktop Support- Password reset, troubleshooting, windows support, server support
- Application Support Responsibilities
- Being able to lift up to 50 LBS is desired
- ·Resolve Level 1 phone and remote issues and questions, which includes:
- Device hardware & software troubleshooting & support of the following OS’: Windows, Mac OS, IOS, & Android plus encryption
- Enterprise and desktop application support
- Printer access & installations including driver updates
- Password resets
- Remote Access support
- Working knowledge of help desk solutions using ITIL processes.
- Stay current with all relevant IT security, HIPAA, and other related compliance issues, technologies, and requirements.
- Comfortable working in a team environment
OTHER FUNCTIONS AND COMPETENCIES:
· Demonstrated and proven ability to provide Level 1 phone and remote support for desktop-related issues including hardware, OS, applications, and peripherals.
· Must be able to keep current with new IT security technology and policy developments and present options for improvement as required.
