Join JUSDA’s fast-growing, dynamic logistics network! As a Freight Operations Supervisor, you’ll lead and manage critical aspects of international freight movement, collaborating closely with our overseas branches to navigate the complexities of global shipping. This role is perfect for individuals seeking a challenging and rewarding career where you’ll face multifaceted logistical challenges head-on while driving process optimization and service excellence.
Key Responsibilities
Daily Management and Supervision:
- Oversee day-to-day operations for import/export logistics, managing the entire lifecycle of international shipments.
- Engage in hands-on handling of various shipments across diverse business sectors.
- Supervise hazardous material (DG/Hazmat) shipments and Automated Export System (AES) filings.
- Provide accurate rates and project quotes by partnering with Sales teams and international branches.
- Ensure smooth cargo tracking and timely client updates by leveraging Jusda’s global network.
- Innovate and develop trade lane strategies to increase profitability and optimize routing.
- Delegate shipment tasks based on workload, client specifications, and service standards.
Performance Monitoring and Compliance:
- Monitor route performance, quickly addressing any incidents to uphold service quality.
- Complete billing and P&L analysis to support profitable operations.
- Ensure compliance with both company and international regulations, implementing SOPs in collaboration with clients and stakeholders.
- Foster knowledge-sharing across the team, ensuring adherence to industry ethics, security standards, and best practices.
Team Leadership and Coordination:
- Lead operational meetings, keeping team members informed of updates and key performance metrics.
- Maintain essential certifications (e.g., CES, IATA DGR) in alignment with business requirements.
- Act as a liaison with international agents to facilitate seamless cross-border operations.
- Analyze workloads and support team members’ professional growth in air, ocean, import, and export logistics.
- Collaborate across teams, including Sales, Procurement, and Finance, to ensure excellence in service delivery.
Client and Vendor Relations:
- Build and maintain strong relationships with clients, ensuring satisfaction and trust.
- Proactively resolve client issues to foster client loyalty and volume growth.
- Support Procurement by securing competitive vendor solutions for cost-effective shipping.
Qualifications and Skills
Required:
- Experience: 7+ years in international logistics or freight forwarding, with 3+ years in a supervisory role.
- Industry Knowledge: Expertise in international shipping procedures, customs regulations, and documentation.
- Operational Insight: Knowledge of airport terminal and CFS warehouse practices and procedures.
- Systems Proficiency: CargoWise experience.
- Certifications: DOT General Awareness and related training.
- Soft Skills: Strong communication, negotiation, and interpersonal skills.
- Adaptability: Thrive in a fast-paced environment where challenges are the norm.
If you’re ready to make an impact at an innovative logistics company and embrace the complexities of international shipping, we want to meet you! Apply now to join Jusda and take the next big step in your logistics career.
