Are you ready to elevate your technical support career with an established law firm?
Do you thrive in a fast-paced, service-oriented environment?
We are looking for a Technical Support Technician for a respected law firm looking to enhance their IT department. In this role, you will play a vital part in delivering exceptional user support and maintaining the firm’s technology operations. The ideal candidate will be at the forefront of addressing technical issues, ensuring smooth communication among attorneys and staff, and fostering a supportive work environment. Your expertise will directly contribute to the efficiency of the firm, helping to create a seamless experience for all users.
What You'll Do:
- Deliver outstanding customer service primarily via phone, assisting attorneys and staff.
- Manage service desk calls, emails, and ticket requests related to hardware, software, and remote access.
- Support audio and video equipment for conference rooms and troubleshoot mobile device issues.
- Oversee office moves and ensure compliance with IT asset management procedures.
Who You Are:
- Committed to integrity and possess excellent communication skills.
- Quick to learn and adapt in a dynamic environment.
- Discreet and capable of handling confidential information with professionalism.
Qualifications:
- High school diploma or equivalent; 3+ years of service desk experience, preferably in a law firm.
- Proficient in Microsoft Office 365, Active Directory, SCCM, and hardware troubleshooting.
- Familiarity with mobile operating systems and client connectivity (Ethernet, TCP/IP, VPN).
If you believe you are the right fit for this opportunity, please apply now!
