Responsibilities:
- Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates·
- Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware·
- Installing/de-installing/relocating all patch cabling for systems and network hardware·
- Installing/de-installing/relocating all Data Center hardware· Coordinate cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors·
- Coordinate of network component configurations·
- Coordinate and Install SAN cabling infrastructure·
- Manage network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.) ·
- Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices· Provide hands-on, break/fix level 2 support for the data center systems and communications environments·
- Coordinating and approving data center infrastructure change controls·
- Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes·
- Performing required compliance activities·
- Producing network consumables updates and contributing to weekly management reports·
- Coordinate activities in support of all projects and technical requests within the Americas Data Centers·
- Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards· Provide clear and detailed turnover to next shift workers for continuity·
- Performing daily tape ejects to increase current day processing capacity. ·
- Monitoring of tape related console messages. ·
- Managing all daily ad-hoc tape/job requests and scratch activity. ·
- Managing all physical and electronic vaulting activity. ·
- Manage tape destruction process, ensuring all proper documentation has been recorded and approved. ·
- Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries. ·
- Replacing any/all damaged media. · Minor to moderate problem determination·
- Monitoring of tape related console messages, working with the global command center and the on-site hardware teams. ·
- Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs. ·
- Provide assistance when required to ensure that the highest level of customer satisfaction is maintained. ·
- Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers. ·
- Media liaison between the on-site hardware teams and the on-site CE’s.· Initiating, scheduling, coordinating, and approving media management sponsored change controls. · Supporting all physical off-site vaulting activities. ·
- Managing all physical media movement and ensuring all movement is recorded and tracked accordingly. ·
- Manage tape destruction process, ensuring all proper documentation has been recorded and approved. ·
- Ensure destruction procedures are followed. ·
- Supporting all site and application specific disaster recovery/COB tests/exercises. ·
- Responsible in following best practices and processes in degaussing and wiping of all hard drives. ·
- Performs random audit checks and sampling. ·
- Remain current with all global procedures and provide input when appropriate·
- Participates in projects relating to tape/media·
- Supporting all reconciliation and QA efforts including Year End, Physical Inventory, Vertices.
- Hard-drive inventory levels, other duties as assigned by management
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
