Nassau Candy is a premier manufacturer, importer and distributor of candy, specialty confections, gourmet foods and customized products.
We are seeking a strong and enthusiastic Customer Service / Live Chat Agent to join our fast paced team!
Our Customer Service / Live Chat Agents are responsible for screening potential customers and connecting them with the appropriate Customer Service and Sales team members to support their business needs, as well as for providing a stellar level of customer support to new and existing clients.
Essential Functions:
Review all leads generated by Drift's WebBot through live chat and prequalify them
Identify business needs by researching and speaking with customers to better understand the objective and potential sales
Confirm information and load details into Deacom ERP
Assign prospective customers to members of the team
Schedule meetings between the customer and the designated sales team representative as needed
Obtain customer registration information enabling them to shop on our websites
Respond to customer service tickets generated by Drift or assign them to the appropriate customer service team member
Effectively respond to emails and Live Chat messages addressing requests for support
May perform other duties and participate in other projects as needed
Minimum Requirements:
Minimum 2 years of experience in Customer Service or related fields.
High School diploma required
Excellent writing and communication skills
Knowledge of Microsoft Office applications
Prior experience with Live Chat and ERP systems preferred
Organized with exceptional follow-up
Ability to multi-task in a dynamic work environment
Ability to think and respond quickly and intelligently
Experience supporting Sales in a CPG organization is preferred.
Excellent career opportunity in an established and thriving Long Island company.
Nassau Candy is proudly an Equal Opportunity Employer
