SUMMARY
We are seeking a skilled M365 Engineer to join our IT team. The ideal candidate will have a strong background in Microsoft 365 services and will be responsible for maintaining, troubleshooting, and optimizing our M365 environment. This role involves a mix of problem-solving, security management, and automation to improve efficiency and service delivery.
RESPONSIBILITIES
Troubleshooting and Issue Resolution:
- Diagnose and resolve issues related to the M365 ecosystem, including user access, email, SharePoint, Teams, and security.
- Provide expert-level email troubleshooting and support.
Service Upgrades and Improvements:
- Perform upgrades and enhancements within the M365 ecosystem, such as optimizing SharePoint Online performance or implementing advanced security features.
Automation Using PowerShell:
- Develop and maintain PowerShell scripts to automate repetitive tasks like bulk user management, mailbox configuration, or generating reports on M365 usage and security.
- Ensure that scripts are efficient and maintainable for long-term use.
M365 Security Management:
- Assist with tasks in the M365 Security Center, such as detecting and responding to suspicious activities, enforcing data loss prevention (DLP) policies, and managing alerts.
- Work to enhance the overall security posture of the organization using available M365 security tools.
User Identity Management:
- Manage and maintain user identities using EntraID (formerly Azure AD), including advanced configurations like role assignments, multi-factor authentication (MFA), and setting up conditional access policies.
- Troubleshoot and resolve complex identity and access management issues.
Permissions Management:
- Handle complex user permissions across SharePoint, Teams, and other M365 applications, ensuring the correct levels of access are maintained and issues are resolved efficiently.
- Address advanced scenarios involving group-based permissions and multi-level access control.
REQUIRMENTS
- Experience with Microsoft 365 administration and support, including troubleshooting, configuration, and service optimization.
- Strong knowledge of PowerShell scripting for automation and task management.
- Familiarity with M365 Security Center and security best practices.
- Experience managing user identities with EntraID, including advanced access policies and MFA setup.
- Knowledge of permissions management in M365 apps like SharePoint and Teams.
Certifications: M365 Modern Workspace certification preferred.
