JOB TITLE: Digital & IT Analyst
1st shift
Pay Rate: $30/hr
JOB DESIGNATION
- The Digital & IT Analyst will work on both Infrastructure and Applications solutions projects while providing endpoint support to IT users in Simi Valley
- Installation, maintenance, and general support of both hardware & software critical for day-to-day business operations, on the production floor
- Configurations and implementation of Applications solutions to improve process efficiency
- Backup production workstations and building an asset inventory and knowledge base of production data, software and hardware solutions.
- Documentation of variety of IT processes and applications solutions including IT Services catalog
JOB CORE RESPONSIBILITIES
- • Partner with various business depts. to build and configure application solutions to improve overall process efficiency
- • Build asset Inventory and catalog data, software and IT hardware in production area
- • Collaborate with Engineering and production team to document IT solutions and interfaces with production equipment/systems
- • Backup/Image all workstations on the production floor as required
- • Install and/or upgrade software solution on production workstations as needed
- • Perform troubleshooting using basic diagnostic techniques
- • Build/Install workstations, IT equipment or software applications as needed under guidance/supervision of division IT team
- • Supports IT team on daily operations by learning and participating in a variety of activities.
- • Analyze and troubleshoot system issues, identify root causes, and implement remedial actions, as required
- • Build IT services catalog in order to provide better visibility and understanding of IT services to users
- • Consistent exercise of independent judgment and discretion in matters of significance
- • Regular, consistent and punctual attendance is required.
JOB SPECIFICATIONS
Education: Bachelors degree in computer science, information systems, or related area or equivalent
Certifications: Microsoft Certified Professional and CompTIA certifications
Years Experience: 2 years of experience in an information technology role or related discipline in a support or service role, actively interacting with customers on a regular basis
• Hands-On experience in the following areas -
o Maintenance and support of computer hardware or related equivalent experience.
o Configuration and implementation of business applications, reporting & Analytics solution including Jira, Power BI etc. preferred
o Experience with Software development and scripting languages including SQL and Shell scripting
o Manufacturing environment, preferred.
Skills:
- • Strong customer service orientation.
- • Proficiency in English language, including speaking, reading, and writing.
- • Ability to apply innovative thinking toward problem resolution.
- • Ability to handle sensitive information confidentially.
- • Strong written and verbal communication.
- • Detail-oriented with excellent organizational and time management.
- • Ability to work in a fast-paced environment and manage multiple priorities.
- • Willingness to learn and take initiative.
- • Self-starter with the ability to work independently, collaboratively, and in a team environment.
