Opportunity
The Data Center Site Operations Manager will be a vital member of the leadership team of the North American division of Edged Data Centers. We are looking for someone who has experience leading data center operations focused on critical infrastructure, physical security and network. The candidate must have knowledge of large-scale data centers, including state-of-the-art electrical distribution systems, emergency generation, fire alarm/suppression and site monitoring systems. The mission will be to manage uptime and safety while leveraging the maximum performance from our suppliers. Based in a broad technical knowledge, he/she will lead the day-to-day relationship in terms of planning, preparation, and field execution according to internal procedures.
The Data Center Site Operations Manager needs to be an agile, team-focused individual, with proven professionalism, who is comfortable in a rapidly changing environment. The right person is trustworthy with confidential information, highly organized, self-motivated, has excellent communication skills, can think strategically, and works equally as well independently as with a team. Edged strives to maintain smooth operations and achieves this by empowering our people, by providing autonomy and flexibility in the way we work, by developing a habit of constant, open communication, and by creating a culture of excellence, appreciation, trust, and respect.
About Edged Data Centers
Edged is a fast-growing provider of sustainable data centers and energy infrastructure. The company builds and operates a global network of ultra-efficient, AI-ready data centers with waterless cooling for colocation, hyperscale and build-to-suit customers. The highly differentiated infrastructure platform is the first large-scale, global deployment of waterless cooling platform-wide and transforms data center growth into a catalyst for sustainable development. Edged is backed by a deep proprietary technology stack that will include renewable microgrid systems, ultra-clean generators, and waste-to-fuel solutions. The platform is designed for rapid deployment with more than a dozen new data centers operating or under construction across Europe and North America and a gigawatt-scale project pipeline.
The North American division of Edged is a joint venture between one of the largest private multinational corporations in the world and an affiliate of Endeavour. Endeavour is a purpose-driven organization helping innovators to develop and launch breakthrough solutions for global challenges in the areas of energy, water, and waste. Endeavour companies are made up of passionate change-makers who want to leave the world better than the way we found it. Today, Endeavour is deploying solutions that are immediately scalable and deliver both high financial returns and positive impact, including EV charging, waterless data center cooling, and advanced energy systems.
Key Responsibilities
Include but are not limited to:
- Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems (electrical, mechanical and network) supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
- Manages provisioning of data center services including colocation, connectivity, HAC services, deployment, and any additional services to be delivered to data center customers.
- Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of periodic maintenance program and maintenance calendar.
- Develop, implement, and audit local standard operating procedures, sequence of operations and maintenance standards to follow our standards and industry best practices.
- Supervise local change management processes including the review and approval of all Procedures (MOPs, SOPs, EOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers.
- Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to our performance standards and scopes of work.
- Act as primary technical and operational contact for data center customers – both as the technical lead and local point of escalation during emergency events and day to day operations. Develop knowledge of customer’s core business and the business function of the customer’s local datacenter operation.
- Manage technical and operational incidents, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis, and post event remediation.
- Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
- Management of expenses and all budget, forecast and report requirements by providing capital and expense requirements and justifications.
- Support pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Edged standards and local requirements.
- Support various accreditation initiatives.
- Maintain compliance with local health & safety standards.
Skills & Requirements
Education / Experience
- 10+ years managing engineering or technical staff
- 5+ years project/program management
- 5+ years engaging internal or external customers and working directly with them to resolve issues
- 4+ years managing multi-year budgets
- Solid and proven experience in the commissioning, acceptance and operation of mission critical systems.
- Experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring.
- Experience managing a change control environment
- Certifications/Accreditations that will be viewed positively: ITIL v2/3/4, CDCP, AOS.
- Advance in Microsoft Office 365
Specific Skills / Abilities
- Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.
- Ability to interpret industry data center standards, policies & methodologies.
- Ability to improve performance management & critical awareness methods and implementation standards thinking out the box
- Strong interpersonal, presentation and communication skills
- Strong organizational skills and detail oriented
- Ability to manage budgets and analyzing expenses
- Ability to develop Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system
Great Place to Work
Enjoy…
A fast-paced, entrepreneurial culture focused on innovation.
A flexible, autonomous work environment.
A culture of respect, learning, and excellence.
Experienced, highly talented experts as team peers.
Growth and travel opportunities.
A team of change-makers having a significant impact on people and the planet.
Position: Data Center Site Operations Manager
Full-Time or Part-Time: Full Time
Reports to: Director of Operations
Location: Phoenix, Arizona
Contact: edcrecruiting@edged.us
