Job Summary:
We are seeking a highly organized and detail-oriented Loan Operations Manager to oversee the loan operations of our clients growing portfolio. The ideal candidate will have a solid understanding of loan processing, compliance, and servicing with a strong emphasis on communication. This role requires an individual with excellent interpersonal skills, capable of coordinating across departments, managing loan-related workflows, and ensuring smooth operational processes.
Key Responsibilities:
- Oversee Loan Operations: Manage the end-to-end loan operations process, including loan origination, processing, servicing, and closing.
- Compliance and Regulatory Adherence: Ensure that all loan operations comply with federal, state, and company policies, as well as any regulatory requirements.
- Process Improvement: Continuously evaluate and improve loan processes to enhance efficiency and reduce risk.
- Cross-Department Coordination: Work closely with sales, underwriting, finance, and compliance teams to ensure seamless operations and clear communication.
- Customer Service Support: Ensure high-quality customer interactions and resolution of loan-related inquiries.
- Risk Management: Identify and mitigate risks related to loan operations, including errors, delays, or regulatory non-compliance.
- Reporting and Analysis: Prepare regular reports on loan portfolio performance, operational efficiency, and risk metrics for senior management.
Qualifications:
- Bachelor’s degree in Business, Finance, or a related field; Master’s degree preferred.
- 5+ years of experience in loan operations, preferably in a financial services or loan portfolio management company.
- Proven experience leading and managing loan processing teams.
- Strong knowledge of loan servicing, regulatory requirements, and financial principles.
- Exceptional verbal and written communication skills, with the ability to interact with stakeholders at all levels.
- Strong Excel skills
- Excellent organizational, problem-solving, and decision-making skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Desired Skills:
- Experience with process automation and loan management software.
- Strong analytical skills and attention to detail.
- Proven track record of driving operational efficiency and performance improvements.
SE#510694382
