Recovery & Litigation Analyst
NewLane Finance is a commercial equipment finance company, serving small and mid-size businesses nationwide. Our mantra is "business lending done right", and our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses with unmatched levels of speed, convenience, and customer service. Our products and services are offered to the business community primarily through financing programs with equipment manufacturers, distributors, and dealers. NewLane Finance is powered by WSFS Bank, a $24+ billion financial organization.
NewLane Finance is immediately seeking an experienced Recovery Analyst with strong skills in, but not limited to, effective communication and writing skills, ability to identify issues and provide solutions, attentiveness, and time management. The successful candidate will also possess an energetic, courteous, and professional demeanor. This position will be reporting to the Director of Recovery of NewLane Finance.
Our Values:
- Integrity
- Passion
- Teamwork
- Commitment to Excellence
Essential Functions:
- Manage applicable recovery queues (relative to post charge off accounts) and data input to CRM system(s).
- Engage in outbound\inbound recovery calls to identify issues and provide solutions.
- Resolve charged off accounts with accuracy, professionalism, and compliance with the Fair Debt Collection Practices Act.
- Analyze corporate and/or personal financial data to assess appropriate course of action.
- Initiate research and skip tracing efforts to proffer legal/recovery action when applicable.
- Monitor assigned accounts and applicable inventory to identify recovery opportunities and portfolio trends and provide regular collection/recovery forecasts to management.
- Analyze post charge off accounts for possible settlement within a bankruptcy, litigation and/or defense matter, with the guidance of the litigation paralegal(s) and/or in-house attorney(s).
- Exercise discretion and independent judgment with respect to settlement rates to net losses in compliance with company policy.
- Broad understanding of accounts receivable, payment application and account reconciliation.
- Assist and complete additional tasks/duties deemed needed by management.
- Assist management with applicable revisions to departmental policies and procedures manual.
- Attain collection/recovery individual and team goals set by management.
- Achieve monthly/quarterly/yearly targets and Key Performance Indicators.
- Willingness to learn new technology, processes, and procedures.
Requirements:
- General knowledge of commercial equipment financing and the products thereof.
- The successful candidate will possess a positive and “customer-centric” attitude, adhering to the core values of NewLane Finance.
- Candidate must have a “business” mindset, with an understanding of the financial services industry – including an ability to understand all facets of financial services, such as leasing, secured lending and asset management.
- Five plus years in relevant commercial collections experience. Leasing/financial industry/banking sector is preferred.
- Exceptional organizational skills.
- Ability to work autonomously while displaying excellent written and verbal communication skills.
- Ability to effectively negotiate settlements with respect to post charge off accounts.
- Detail oriented and ability to remain patient and professional when interacting with customers.
- Ability to work quickly and efficiently without sacrificing quality.
- Proficient computer skills including MS Office Suite and ability to learn various proprietary software programs.
- Must have legal right to work in the U.S.
The successful candidate will receive a competitive compensation package, excellent benefit package to include: Health, Rx, Dental, Vision, Life Insurance (Company Paid), AD&D Insurance, Additional Voluntary Life Insurance, Short Term/Long Term Disability Insurance, Flexible Spending, 401(k) with match, generous PTO and much more…
NewLane Finance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
NewLane Finance will not be able to provide Relocation or Sponsorship
