Receptionist Ref: VN075 New York, US
The Opportunity
We are currently seeking a talented and dedicated individual to join our team as a Receptionist.
As the first point of contact for our company, the Receptionist plays a crucial role in providing exceptional customer service to clients, guests and employees. This is an exciting opportunity for someone who is detail-oriented, organized and possesses excellent communication skills.
Main Responsibilities
Receive and welcome all visitors to reception. Create a favourable impression of the company through provision of a friendly, helpful and welcoming initial contact to all visitors and staff.
Ensure that telephones are answered in a professional and timely manner and customer inquiries are dealt with in accordance with service standards and within agreed response times.
Ensure the reception area is kept neat and tidy. The desk must be free from clutter and the seating area regularly tidied and cleared of rubbish, and the candy dish kept replenished.
Pre-register all visitors. Issue all visitors and vendors with a visitor badge, or access card, ensuring their names and details are correctly spelled and logged into the visitor book or system.
Maintain the physical security of client space by monitoring all employee and guest traffic in reception and access control of vendors and contractors entering Client space through the freight elevator.
Issue access cards and keys as required, ensuring adherence to all relevant security processes and protocols.
Perform weekly and monthly audits of temporary access cards and employee access cards
Arrange for car / taxi service for visitors requesting transportation.
Ensure all contractors entering the space have undergone HSE induction.
Coordinate booking of meeting rooms and hoteling space.
Assist events department as needed with hospitality services and administrative support.
Monitor FM24 helpdesk tickets and distribute to facilities staff or building engineers as appropriate for completion; ensure timely action on requests, appropriate documentation is appended to tickets and prompt closure of tickets within SLA.
Regularly update facilities intranet page on the client site.
Liaise with building property management staff as needed.
Completion of reports/checklists as necessary for the fulfilment of KPI’s.
Compliance with all applicable legislation, Macro processes and life safety procedures.
Support and contribute to the client’s environmental accreditation, processes and programs.
Administrative tasks, functions and special projects as requested by the client and Macro Manager.
Flexibility to work outside of standard office hours as needed.
Present a polished and professional image at all times.
The ideal candidate will have:
High School graduate.
Relevant experience in a busy corporate environment.
Proficiency utilising internet software, Outlook, spreadsheet software and word processing software.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to occasionally lift and/or move up to 25 pounds.
Background in Facilities or Property Management.
Ability to work autonomously.
Prioritisation skills and working well under pressure.
Effective communication skills.
Salary Range: $ 58,000 to $ 60,000 per annum
Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
