Our Director of Service Operations oversees daily operations of the End-to-End Service delivery to customers of a geographical (global) market, ensuring service safety, quality and efficiency. This position reports to the VP of Service Operations and coordinates service delivery activities, manages budgets and supervises staff, including Field Service Managers and Shop Managers. This role ensures compliance with local (global) health, safety and environmental regulations, smooth operation of service delivery, and continual improvement of operational processes and procedures. Additionally, the Director of Service Operations (VP) will liaise with stakeholders, including customers, vendors, Upwing headquarters and the rest of the organization to implement required technologies to enhance customers’ productivity and Upwing’s profitability. Effective communication and leadership skills are essential, as this leader must motivate teams and maintain high standards of performance.
Responsibilities:
- Accountable for all operational activities and leadership within the geographical (global) market of the Upwing End-to-End service delivery
- Supervise job planning, service execution and production monitoring of the service delivery to oil and gas field customers
- Manage daily operations and all the functions of the field service delivery team in the geographical (global) market
- Ensure compliance with local (global) health, safety and environmental regulations, policy and programs
- Manage budgets, human resources, facility and location assets
- Implement strategies to improve the productivity of the customer’s assets and overall operational efficiency of Upwing’s service delivery workflow and field service delivery organization
- Develop and maintain customer-centric relationships with clients to ensure long-term customer satisfaction
- Manage the coordination among local and global suppliers and the internal asset team to ensure an efficient supply chain for service delivery
- Interface with Upwing headquarter teams of design, process, R&D, Supply Chain, Accounting, Maintenance and Quality to streamline local operation
- Lead, recruit, train, develop and motivate a team of local employees to achieve company goals and profitable growth
- Establish key field operation’s goals and measure the performance and continuously make key decisions to improve process efficiencies regarding HSE, quality and productivity
- Implement cost reductions and profitability improvements
- Lead the operational team to respond to emergency situations, investigate the incident, develop corrective actions and oversee their implementation, as appropriate
Experience:
- B.S. degree in the Petroleum Engineering or other related engineering and scientific discipline
- 10 (15) years of oil and gas field service operational experience
- 5 (10) years of managing operation organization or proven leadership roles in oil and gas field service companies or operating companies
- Working knowledge of the operations and technologies of oil and gas fields
- Experience in oil and gas production technologies is essential
- Experience in artificial lift is a must; experience in Electrical Submersible Pump and surface compression technology are preferred; experiences in well completion technologies are also preferred; exposures to coil tubing and other downhole alternative conveyance methods are a plus.
- Working knowledge of quality, health, safety and environmental policies and regulations needed
- Excellent communication skills to interface with different internal and external stakeholders
- Proven track record in customer centricity to maintain and nurture customer relationship; experience in sales and develop new customer is a plus
- Ability to work successfully as a leader of a wide variety of people with different cultural backgrounds and at different levels within and outside the organization
- Strong analytical and problem-solving capability
- Flexibility around work schedule and ability to travel as required
- Ownership and accountability of operation, human resources and assets of assigned location(s)
Intangibles:
- Global mindset & customer focus
- Independent thinker with a willingness to learn
- Enthusiasm and passion
- Integrity, commitment and honesty
Travel:
