Servatron, a Volex Company, located in Spokane Valley, WA is excited to grow our Commerical team. The Program Manager is responsible for the execution of all aspects of the program to ensure that all activities are carried out in accordance with technical and contractual requirements, schedules, and budgets. The Program Manager is the focal point for the company for communications with the customer (internal / external) and is responsible to ensure customer requirements are flowed down to all functional departments. This position will report directly to the Commercial Manager and will have, dotted-line, lead responsibility, but no direct reports.
Focal point for customer communication and interface:
- Manages communications and relationships between Servatron and its customers. Communication and tracking of customer scorecards and surveys.
- Represents the company in contacts with the customer and outside parties for all issues concerning the assigned program.
- Provide timely notification to management and customers of program cost, quality or schedule impact.
- Execution of New Product Introduction.
- Provide a coordinated company response to customer requirements (commercial – technical) and inquiries (voice of the customer).
- Presentation of program reviews to Customer.
Internal Communication and interface:
- Communicate within site resources to assure proper coordination of customer requirements (schedule, recovery plans, reports, etc.). Ensure that the company's capabilities and business interests support customer requests.
- Manage the customer team to ensure efficient and effective goal attainment in support of the Program Management functional metrics, corporate policy, regulatory guidelines and budget parameters.
- Coordinate technical and operational requirements with stakeholders to ensure the voice of the customer has been achieved.
- Coordinate the financial controls to integrate time phased budgets and program schedules that support contractual commitments and company goals.
- Communicate customer cost reduction and process improvement goals to company management and coordinate response that highlights/demonstrates company commitment to continuous improvement.
- Champion/lead Kaizen and Lean activities that drive improvement in both operational and administrative areas.
- Oversight of Program Management backlog/booking input into the MRP system to ensure alignment with company goals.
- Presentation of program reviews to Sr. Leadership.
Contract Management:
- Analyze and review all contracts to verify Terms and Conditions, Work Statements, Funding, Performance Periods, Deliverables, and other customer General Conditions. Coordinate review of terms and conditions with site GM/Commercial Director as necessary.
- Prepare negotiation plan and lead the negotiation team for all customer negotiations.
- Manage and track program compliance to purchase order requirements.
- Prepare assertions and claims to customer in accordance to contract parameters.
Operational Management:
Responsible to coordinate with Operations Management to review requirements for programs as they relate to:
Operational Performance:
- Metrics – development and execution
- KPI and TTI tracking on a monthly basis
- Day-to-day performance to plan (cost, quality and schedule)
Fiscal Management:
- Review program performance to provide ongoing visibility for project cost, margin, and schedule (actual vs. projected).
- Provide input to Finance for individual program cash flow plans.
- Support the Finance Department for invoice submittal and in resolving late payment receipts and customer claims/assertions.
Development and growth of the Program:
- Responsible for oversight and management of business unit bookings, backlog, past due, receivables and sales forecasts.
- Manage and maintain business unit booking and sales tracking system that supports the company monthly summary reports.
- Coordinate planning and acquisition of follow-on business within the lead time constraints.
- Coordinate with Business Development to identify, strategize and capture new business opportunities.
- Travel to customers 15% of the time.
- Support customer cost reduction and process improvement activities that demonstrate the company’s commitment to continuous improvement.
Incorporation of lean methodologies
- Kaizen Events
- Standard Work
- Value Stream Mapping
Proposal Management:
- Lead the Proposal Team in the development, preparation, and customer submittal of proposals for new and follow-on business.
- Review quotes for accuracy
Required Skills & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, qualifications, competencies, abilities and any physical demands if required. Physical demands are representative of those that must be met by an employee to successfully perform the essential requirements of this job.
- Must possess the ability to lead without authority, negotiate and manage by influence.
- Strong people and time management skills are required.
- Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and across all organizational levels.
- Experience in production control, contracts management, project management or contracts management, are key talents.
- Detail oriented, positive friendly customer service are key attributes.
- Computer knowledge and skills, i.e. MS Office Suite – Word, Power Point and Excel is required.
- Basic understanding of Lean and Six Sigma principles and methodologies.
- Experience with MRP systems is beneficial.
- Team oriented with a continuous improvement outlook.
- Traveling up to 15%
Required Experience/Education/Training/Certifications: To perform this job successfully, an individual must possess the outlined experience level, education, training, minimum years of experience, product or industry knowledge plus any certifications in order to be considered.
Bachelor’s degree preferred.
Associate’s degree, PMP, or CAPM required.
Program(s) oversight of $25M a plus.
Position will have dotted-line responsibility, but no direct reports
Work Environment and Safety Equipment Required: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel, occasionally lift one to ten pounds
Specific vision abilities required by this job include ability to adjust focus to review contract documents, identify parts and clearly see operations and identify hazards in the production area.
Working Conditions are: 80% office environment, 15% manufacturing environment; 5% outdoors.
Noise level is moderate in office environment.
Hearing protection must be worn in designated manufacturing areas.
Fully enclosed shoes, leather construction, must be worn in all manufacturing areas.
Safety glasses (ANSI Z87 compliant) required in all manufacturing areas.
