Job Title
• Dispatcher/Customer Service Representative
Job Type
• Full-time, Mon-Fri 8:00am-5:00pm
Duties/Responsibilities include:
• Maintain excellent communication and working relationships with new and existing customers.
• Check availability and give accurate quotes via email and phone.
• Help customers with trip planning.
• Reserve and confirm charters with accurate contacts, dates, times, and correct addresses.
• Communicate professionally via email and phone. You will be working directly with corporate customers, travel agents, area schools, athletic teams, community groups and more to secure their transportation.
• Coordinate scheduling of vehicles and drivers for meeting overall transportation requirements while adhering to policies, procedures, and DOT hours of service regulations.
• Solve practical problems and deal with a variety of changing situations under pressure, while maintaining composure in a high stress work environment.
• Retain knowledge and understanding of our fleet.
Skills/Qualifications:
• Excellent communication skills in order to give instructions clearly. • Ability to communicate professionally via email and phone.
• Previous sales or dispatch experience preferred.
• Computer literate and proficient with Microsoft Office products.
• Must be able to type at least 40 WPM.
• Willingness to learn new software programs as needed in a timely manner. • Analytical thinking skills to access situations.
• Possess high degree of confidentiality; trustworthy.
• Excellent map reading and navigation skills with knowledge of our region.
• Knowledge of Department of Transportation rules and regulations preferred.
Experience:
• Previous experience in the transportation/travel industry is beneficial, however, we will train the right candidate with outstanding customer service abilities.
Education:
• High school diploma or equivalent required; College degree preferred.
Benefits:
• Health insurance
• Paid time off
• Quarterly bonuses
