Helpdesk Support
Large Telecommunications Client
Onsite 4x/week in Charlotte, NC
6+ months, with potential to convert to FTE
On a W2 basis ONLY (no corp to corp or 1099)
Pay: $15-$18hr W2
Shift: Th-Mo 8am to 5pm with Tues & Wed Off
Related Work Experience Number of Years
IT helpdesk experience required 6 Months-1 Year
Experience troubleshooting Windows 7 & 10 operating systems 6 Months-1 Year
MS Office Applications and hardware platforms 6 Months-1 Year
Provides first level support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks. 5- 10 years of experience.
