Front Desk Receptionist
Onsite Role at Indianapolis, IN
Hourly Pay: $20/hour
Duties:
- PHONES - Utilizing excellent customer service, answer agency main phone line via MSTeams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
- PHONE LOG - Calls received will be entered into a log.
- VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
- GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
- CONTACT LISTINGS - Maintain a current contact listing for the agency and important numbers listing.
- PACKAGE DELIVERIES - notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
- SCANNING - back up for assisting with scanning old paper files into an online electronic software system.
- ADMINISTRATION - various administrative assistance duties as needed.
- Training provided for all systems. Knowledge of MS Office recommended.
