Job Title MS Dynamics CRM 365- Senior Support Analyst
Relevant Experience (in Yrs) 6+ Years of Dynamics CRM with total 10+ years of experience
Technical/Functional Skills
Experience: 6+ years of experience working with many modules within Microsoft Dynamics 365
Technical Skills: Proven experience with D365 configuration, customization, and integration Support; Experience with SQL, Power BI and at least one programming language is a PLUS
Education: Bachelor's degree in Computer Science, Information Technology, or related field.
Certifications: Relevant certifications in D365 is highly desirable
Soft Skills: Excellent problem-solving, communication, and leadership skills; ability to work cross-functionally and manage multiple stakeholders and priorities. We value teamwork, honesty, accountability, and view our team as a service organization. You will need to follow these principles to be successful in our team
Proven experience in help desk and ticket management.
Proficient in ServiceNow; background in Microsoft Dynamics 365
Strong understanding of application support and SLAs.
Background in finance is beneficial but not essential.
Outstanding verbal and written communication skills.
Ability to work collaboratively in a diverse team environment.
Proven ability to manage and prioritize tasks effectively.
Proven experience as a Microsoft Dynamics System Administrator.
In-depth knowledge of Microsoft Dynamics 365 architecture and modules.
Proficiency in configuring and customizing Microsoft Dynamics 365 applications.
Strong troubleshooting and problem-solving skills.
Experience with security administration and access control in Microsoft Dynamics.
Familiarity with integration techniques and data management in Microsoft Dynamics.
Excellent communication and collaboration skills.
Relevant certifications in Microsoft Dynamics 365 administration are a plus.
