Position: Epic Cadence Manager
Location: Maryland
Onsite/Remote: Will be 2 days onsite/month
Intake Call Notes:
- Epic Cadence certified would be ideal and Prelude would be a bonus
- Manager over team of analyst 11-12
- Big plus would be previous academic medical institution and experience in operations a plus as well
- There is a lot of opportunity for process improvement, and the continued expansion of the SMS platform Hello World among others.
- The Cadence Manager role specifically oversees the outpatient Appointment Scheduling application (amongst others). It requires an understanding of, and appreciation for, a high volume contact center environment, as well as complex clinical needs. The selected candidate will regularly meet with, and must manage the high expectations of, industry-leading physicians with unique clinical demands, as well as clinic and Contact Center leadership. They must successfully marry the needs of these groups to deliver speed and efficiency in the scheduling and registration tools used by our Contact Centers and Front Desks. Experience working with providers and understanding the tools of their trade (such as Orders), and/or understanding how scheduling impacts the daily life of a clinic, would be highly appreciated. We have been, and will continue to be, hyper-focused on online scheduling via MyChart, as well as implementing Epic and non-Epic systems to drive automation and allow for patients and family members to take a self-service approach to managing their Appointments.
General Position Summary:
We are seeking an Epic Systems Development Manager for our Cadence Team. The successful candidate for this role will collaborate with an array of diverse leaders, from scheduling and registration administrators, to clinical chairs, to marketing and communication experts-in order to optimize patient access for both in-person and virtual care. Management of this team includes responsibility for the implementation, support, and expansion of Epic applications such as Cadence, Cheers (CRM), Hello World, Referrals/Authorizations, and Welcome, as well as integration with non-Epic applications-all in the effort to create a seamless patient journey.
