WHO WE ARE
Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.
WHAT WE’RE LOOKING FOR
The Senior Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The person in this position is expected to consistently provide excellent customer service to assigned accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, this position will build relationships with clients to encourage new and repeat business opportunities. The Senior Account Manager is expected to project a professional company image through all interactions with clients, insurance carriers, coworkers and others.
A GLIMPSE INTO YOUR DAY
- Serves as client advocate and a primary point of contact for assigned accounts.
- Develops professional business relationships with client and understands the client’s core business.
- Answers email, telephone calls, and/or written correspondence related to client’s employee benefit plans in a timely manner. Documents all client interaction and updates client service logs.
- Identifies, conducts research, and resolves participant benefit issues.
- Coordinates with the clients on the accumulation of census data, history of plans, and all other data for insurance carrier quotes.
- Manages open enrollment and prepares presentation materials, employee handouts, and other informational tools for client meetings.
- Quickly identifies and resolves complex client service issues.
- Handles benefit enrollments and terminations for assigned clients.
- Recommends process improvements as needed.
- Request for Proposals (RFPs): Gathers the health benefits information from a variety of sources (such as hard files, electronic files, the client and carriers), coordinates responses from the carriers, inputs data, and maintains all appropriate documentation.
- Creates client presentations using Excel and PowerPoint to summarize client data obtained from vendors or Relation consultants.
- Develops benchmarking reports by gathering health benefits data to compare a client's plan information (such as the benefits they offer, rates and contributions) to other companies by industry or geography and provides the template to the client.
- Gathers necessary data from the vendor or client; reviews to ensure it is complete, accurate, and reasonable. Prepares data for use in basic or advanced financial analyses or valuations.
- Performs basic cost projections by entering the client's cost and enrollment data into an Excel spreadsheet and projecting costs for the next plan year.
- Analyzes vendor renewals by checking carrier or vendor's plan rates for reasonableness and by analyzing claims and enrollment data, trend rates, administrative expenses and other charges.
- Values medical, dental and prescription drug plan designs by entering plan design information to develop the relative cost differences between plan designs, in order to compare the client's current plan to alternative designs.
- Develops employee contributions scenarios by entering current employee medical contribution data into an Excel spreadsheet and projecting contributions to the next plan year, taking into account the cost-sharing goals of the client.
- Reviews external vendor contracts, summary plan documents and employee communications to ensure alignment with client expectations and legal requirements.
- Summary Plan Description (SPD) Reviews: Reviews the SPD from the carrier and compares it to the client's benefits for accuracy; follows up with the carriers to make any necessary changes are made.
- Understands and demonstrates project management and consulting skills.
- Develops employee communication materials such as benefit brochures, open enrollment presentations, employee memos, etc.
- May coordinate the work of others.
- Special projects and other duties as assigned.
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
- State Life, Accident & Health Insurance License is required and must be maintained.
- Four-year degree preferred.
- High School Diploma.
- 5+ years’ account management experience in the insurance industry with a focus on Accident and Health lines of coverage is required.
- In-depth understanding of the lines of coverage for employee benefit plans: medical, dental, life, long-term disability (LTD), short-term disability (STD), accidental death and dismemberment (AD&D), vision, etc.
- (California-Only) In-depth understanding of AB1672 and Small group regulations.
- (California-Only) Required to participate in the process of identifying and selecting General Agents. Must have knowledge of the services that California General Agents provide and be able to utilize General Agents to the maximum capacity.
- Must understand R.A.F. (Risk Adjustment Factor) and the components to how rates are created, maintained and delivered on new business and renewals.
- Advanced skills in Microsoft Office (primarily Excel, PowerPoint and Word). Must be computer literate with the ability to learn new software applications, such as online benefit enrollment programs and carrier enrollment sites.
- Strong knowledge of the rules and regulations associated with HIPAA, COBRA, Health Care Reform and all other legislation and compliance related areas to Group Health programs.
- Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.
WHY CHOOSE RELATION?
- Competitive pay.
- A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
- Career advancement and development opportunities.
