Service/Repair Technician
Are you passionate about hands-on technical work and positively impacting individuals' lives using durable medical equipment (DME)? Independent Medical Equipment seeks a dedicated Service/Repair Technician to join our team, providing expert repair services for essential mobility equipment. If you are detail-oriented, solution-driven, and enjoy working independently and collaboratively, this role is for you!
Primary Function
The Service/Repair Technician is responsible for diagnosing, repairing, and maintaining a wide range of durable medical equipment (DME). This includes manual wheelchairs, tilt-in-space wheelchairs, lift chairs, hospital beds, scooters, and consumer power wheelchairs (Group 2).
Key Responsibilities
- Respond promptly to service calls and perform repairs in the office or in the field.
- Diagnose and resolve equipment issues, including troubleshooting over the phone when possible.
- Conduct repairs on rental fleet equipment and customer-purchased items.
- Communicate with manufacturers to resolve repair or troubleshooting issues.
- Process return authorizations (RAs) and warranty replacements for defective items.
- Maintain an organized inventory of parts, batteries, and stock items needed for the service department.
- Track and manage warranty claims, ensuring timely and accurate replacements.
- Attend manufacturer repair training to stay current with equipment updates and best practices.
- Provide excellent customer service when interacting with patients and referral sources.
- Assist in completing work orders, including researching components, preparing quotes, and coordinating with insurance providers.
Required Experience
- Technical Background: 1–3 years of experience in a repair technician role, preferably in durable medical equipment or a related field.
- Problem-Solving Skills: Strong diagnostic and troubleshooting skills, with the ability to resolve technical issues efficiently.
- Customer Service: Excellent interpersonal and communication skills to deliver patient-focused solutions.
- Organizational Skills: Ability to manage inventory, process service calls, and prioritize tasks effectively.
Position Overview:
- Job Title: Service/Repair Technician
- Location: Tullahoma, TN
- Job Type: Full-time, M-F / 40 hours
- Compensation: $17.00 per hour, or higher based on experience
- Benefits: Health and dental coverage, 401K, and a supportive work-life balance
Join us at Independent Medical Equipment to play a pivotal role in delivering top-notch service and care to individuals relying on mobility solutions!
