Position Summary:
As a Fraud Analyst you will support our client’s ecommerce business operations around the globe. Interested candidates should have previous experience in a high-volume production environment conducting investigations, possess excellent analytical skills, and pay great attention to detail. Experience with banking fraud analysis, E-Commerce fraud analysis or retail fraud analysis is a plus!
Core Responsibilities:
- Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
- Investigate transaction/user accounts for any policy violations
- Utilize multiple systems/windows to gather data
- Update incident status, accurately notate accounts/transactions
- Manage customer Rewards account status and security
- Route escalations to defined points of contact
- Refunding credit cards and other payment instrument
- Cancel suspected fraud orders and flag known criminal devices to prevent use
Requirements:
- High School Diploma or equivalent
- Ability to work one weekend day per work week
- One year of previous experience in the credit card/rewards card fraud or analysis industry
- Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
- Ability to navigate multiple computer screens with multiple systems/windows
- Ability to communicate effectively both written and verbally
- Strong time management skills and attention to detail
