Randstad, in partnership with our client, is committed to delivering impactful learning experiences through robust training programs. We are seeking a proactive and detail-oriented Training Administrator to join our team and support our Learning Management System (LMS) and training operations.
Job details:
Hourly rate $32.00
Contract Duration: 6 months potential for extension
Fully Onsite in Norwood, MA, Full time hours
Key Responsibilities:
- LMS Administration: Manage and maintain the SuccessFactors LMS, including uploading and organizing training documents, adding courses to curricula, and ensuring all content is up to date.
- Customer Service & Support: Provide exceptional support to users, addressing inquiries and resolving issues related to the LMS or training programs promptly and efficiently.
- Document Management: Upload and organize training content into the document management system accurately and in a timely manner.
- Incident Management: Maintain a zero-incident queue in the ticketing system by addressing and resolving tickets related to training administration.
- Reporting & Analytics: Pull and generate reports from the LMS to track training metrics and assess the impact of training programs.
- Training Impact Assessments: Conduct training impact assessments as needed and support the continuous improvement of training initiatives.
- Backlog Management: Work on reducing the backlog of training tasks while ensuring ongoing maintenance and efficiency of training operations.
- Collaboration: Work closely with the learning and development team to support administrative needs and, if time permits, contribute to content development projects.
Qualifications:
- LMS Expertise: Experience with SuccessFactors LMS or a similar learning management system.
- Document Management: Ability to upload and manage documents effectively within a document management system.
- Ticket System Management: Experience managing and resolving incidents or issues in a ticketing system.
- Attention to Detail: Meticulous with data entry, documentation, and reporting.
- Resourcefulness & Initiative: Able to solve problems independently and take initiative in a dynamic environment.
- Customer Service Skills: Strong interpersonal and communication skills to provide effective support to internal and external users.
- Organizational Skills: Ability to prioritize tasks and manage multiple responsibilities efficiently.
Nice to Have:
- Previous experience in a customer-facing role or in providing LMS user support.
- Familiarity with content development for training programs.
