Automotive Warranty Recall Campaign Specialist - Korean bilingual required
Position Summary:
Create and maintain field action launched to distributors (including service and recall campaigns) for a large automotive manufacturer. Serve as liaison between OEM manufacturers, distributors, vendors, and Corporate management regarding field action campaign preparation, communication, tracking, etc.
Essential Functions:
- Create campaign report approvals with information provided by QA.
- Register campaigns in Global Warranty Management System.
- Collaborate with improvement team on any campaign related matters before, during, and after the launch.
- Coordinate with Improvement Teams on any pending campaign responsibilities.
- Maintain campaign master file and request closure/extension of campaigns running out of budget.
- Monitor claims to prevent incorrect claim submission.
- Provide bilingual services, including written translations and verbal interpretations; review finished materials for completeness, accuracy, format, and appropriate English or Korean language usage.
- Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
- Meet all other requirements as assigned.
Position Requirements:
- US Citizenship or Greencard holder prefered
Education
- Bachelor’s degree in Engineering, Engineering Science, Business Adminstration, or equivalent preferred.
Related Experience
- 0-10 years of job-related experience preferred
- 3-5 years job related experience in automotive industry desired.
Skills / Knowledge
- MS Word, Excel, and PowerPoint.
- Bilingual – ability to speak, read, and write English and Korean fluently.
Additional Information:
Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.
