Job Title: 80783 - IT Technician - Transport Team
Job Location: Michigan 48122
Onsite Requirements:
- Troubleshooting skills
- Communication skills
- Hardware/Software troubleshooting skills
- Travel required
Job Description:
- The IT Technician works under general supervision in accordance with detailed policies, procedures or specific instructions.
- Performs a variety of routine to moderately complex tasks to support the stable operation of various in- house IT environments.
- Diagnoses, resolves and documents IT problems in a timely fashion.
- Assists in implementing changes to IT systems/networks.
- Shares technical knowledge within the group.
- Key Accountabilities Performs tasks related to the support of internal/external clients and/or various IT technical functions as assigned.
- Assists in the identification, analysis, resolution and implementation of solutions that assist clients in performing critical business functions.
- Utilizes appropriate tools to monitor, install or repair a variety of IT-related equipment.
- Provides planning and time estimates for work assignments. Writes reports, documentation and technical proposals.
- Assists with formal or informal presentations.
- Assists with the development of training and information materials.
- Aids in establishing benchmarks related to performance metrics.
- Promotes continuous improvement philosophy and methodology that results in a continuous improvement culture within Information Technology.
- Utilizes a variety of Operating System principles and tools to facilitate effective solutions that improve process design in all areas of the business.
Minimum Education & Experience Requirements:
- This is a multi-track base requirement job; education and experience requirements can be satisfied through one of the following three options: High School Diploma or GED and 2 years of Information
- Technology related experience
- Associate degree in an information technology related discipline and1 year of Information Technology related experienced)
Other Qualifications:
(Preferred)
- Degree in an Information Technology related field Industry recognized certificate
Other Requirements:
- Communicates effectively both orally and in writing with individuals at all levels of the corporation.
- Strong customer support skills and telephone skills.
- Strong analytical, organizational and problem-solving skills.
- Must have the ability to recommend and participate in solution implementation in area of responsibility.
- Understanding of IT industry e.g. emerging technologies, industry standards, support services, architectures, systems design, and systems integration and demonstrated knowledge of area of responsibility and accepted IT processes.
- Ability to work in a team, project and/or matrixed structure, supporting multiple clients and multiple assignments.
- May be required to perform shift work alone/with limited supervision including weekends and holidays.
- Valid driver's license with vehicle capable of carrying ladder and 200lbs of equipment. Ability to work from heights
