Regional Service Manager - North
Job Description Summary
Under the direction of the Regional Operations Manager, and in conjunction with the operational directives set by the Vice President of Operations, the incumbent contributes to the overall profitability of the company by maintaining a high standard of efficiency and effectiveness in the service and maintenance of fleet resources.
- Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines.
- Assists Director of Service in establishing, publishing and performing training of preventative maintenance procedures for equipment.
- Assists Director of Service in establishing, publishing and performing training of cost effective repair and service procedures.
- Assists Director of Service in establishing, publishing and performing training of safe and efficient shipping and receiving procedures for all equipment.
- Works with Safety Managers to perform shop-related safety training at branches.
- Works with Branch Managers in our branches to establish new “best practices” in our shops and ensure they are shared with the Director of Service and other RSMs so that they can be implemented company wide.
- Works closely with Regional Parts Coordinator to research parts and maintain accurate parts inventories.
- Performs an audit of the service and repair state at each branch at least once a year within the area of responsibility.
- Performs on-boarding training for all new technicians within the area of responsibility.
- Provides advanced technical support for branches and customers.
- Coordinates specialized technical support from manufacturers.
- Ensures all service and maintenance records are input appropriately and accurately in company ERP system
- Oversees and works with the director of fleet in the decision making process for the scrapping of all equipment and coordinates their disposal or use for parts.
- Works with R&D Manager on new product development.
- Participates in the startup or relocation of branches with regards to layout and tooling.
- Monitors exception reporting to find and fix service and maintenance problems within the branches.
- Complies with all SOX requirements.
- Complies with all governmental regulatory requirements.
- Implements all operational directives.
- Performs other related duties as required
Competency Statements
- Must have or be working towards training certificates by OEM equipment providers. (Miller,Lincoln,Hypertherm,MQ,etc)
Education
- Post secondary education equivalent to a College degree in Business Administration, or Welding Engineering Technician is preferable.
Experience
- Greater than five years of experience in the welding or other related industry.
- Work experience in the welding industry can be a substitute for post-secondary education.
- Equipment repair and maintenance training an asset
- Business training an asset
- Welding training is an asset.
Skills and Abilities
- Proficient in, or can demonstrate the ability to learn new computer programs (Microsoft Dynamics D365, PowerBI, Google Kite suite to include Gmail, sheets, etc.)
- Ability to stay organized while multitasking
