Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently seeking a Dedicated Customer Service Representative for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic.
Job Details & Responsibilities:
· Being the single point of contact to manage major corporate accounts
· Reporting on service issues, problem areas, resource issues, etc.
· Assisting with implementing corrective actions
· Establishing professional rapport with each customer
The ideal candidate will possess the following:
· 2-3 years of LTL Customer Service experience
· Strong leadership qualities
· Excellent written and verbal communication skills
· Associate’s Degree in a business related field is preferred, but is not required
· Excellent attendance and the ability to work the same shift each day
· Problem solving ability
· Strong attention to detail and sense of urgency
· Ability to maintain a professional demeanor
· Experience with Microsoft office (Outlook), and willingness to learn company specific systems
· Upbeat personality/positive outlook
