Are you good at listening to customer’s needs, demonstrating product benefits, and closing new business?
Our client is looking to hire a client services manager to support the sales cycle for a growing product & design company with a fun office in the heart of Washington, DC!
The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fostering client relationships to maximize business opportunities. The right candidate will feel confident in their sales communication and listening skills and attention while juggling a lot of details.
The client services manager will use written and verbal communication channels to engage and guide clients in the benefits and costs of interior design services focused on expanding their children’s learning experiences and physical spaces. The company is a small women-owned growing business and this position is focused on managing customers throughout the buying cycle and demonstrating value for company services.
Responsibilities
- Sales outreach to prospective clients and managing inbound sales channels for immediate follow-up
- Conduct regular check-ins with clients to assess satisfaction, gather feedback, and proactively address any concerns to maintain long-term partnerships
- Display confidence in promoting psychological & developmental benefits to products and services using solid arguments to prospective customers
- Ensure customers get access to the information and resources they need at the right stage in their buying cycle
- Smooth transitions with design departments after the contract is signed
- Identify new business opportunities and develop strategies to convert leads into clients
- Collaborate with senior management to define and implement sales strategies that align with company objectives
- Make data-driven decisions to improve performance
Requirements
- Bachelor’s degree in Business, Marketing, or a related field
- Proven experience in customer service, account management, and client services
- Excellent communication and interpersonal skills, with the ability to guide clients to their best solutions
- Analytical mindset and capable of working in a fast-paced environment
- Experience with developmental psychology & learning products a plus
