Platform Support Specialist
Description
- Implement appropriate system monitoring mechanisms to readily report system and platform status
- Manage and report on software licensing and usage to contractual limits
- Assist in the development and implementation of business solutions
- Perform configuration or no code/low code changes
- Implement security and access settings that comply with organizational requirements
- Assist in platform integration activities
- Help troubleshoot technical issues and provide support to resolve challenges and issues
- Maintain healthy and performant software platforms using various vendor, application, compliance, regulatory best practices
- Conduct release readiness activities to ensure stability
Requirements
Minimum education, skills and experience required.
- Basic understanding of software development methodologies and principles
- Basic understanding of meta data applications/platforms and SaaS delivery model
- Strong problem-solving and analytical thinking skills
- Excellent communication and interpersonal skills
- Detail and action-oriented with a focus on quality and accuracy
- Proactive approach to meeting organizational objectives
- Willingness to contribute to projects and initiatives in team setting and meetings
Preferred education, skills, and experience.
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)
- 1-2 years of experience in a related technical role
- Experience administering SaaS platforms
- Experience with ADA and digital accessibility
- Experience with regulatory and compliance processes
