Our client, a world-class financial institution and industry titan, is seeking a Client Services Coordinator to join their team in Westlake Village, California. This position will be responsible for managing in-house meetings and client experience; acting as the single point of contact for the client, engaging resource partners as needed and supervising on-site vendor staff to exceed client expectations. The ideal candidate should be a strategic thinker, have excellent problem solving and decision-making skills, work well under pressure and be highly organized. This is a temporary position working part-time (24-30 hours per week)
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Job Details
- Oversight of Client Center operations including vendor partners, high profile meetings and events and facility engagement
- Handle day to day opportunities presented and provide strategic solutions that align with Client Center business strategy and standards
- Implement, develop and follow Client Center protocols for all client meetings (meet and greet, security protocols, catering set-up, client management)
- Establishes a trusting and inclusive relationship with all collaborative partners within the firm and externally
- Keeping track of inventory, standard purchases and invoicing
- Identify business trends and meeting volume to ensure maximum utilization of space and prioritize meetings
- Ability to make poised decisions and proper escalation
- Manages budget and resources effectively
- Survey client experience and propose ways to improve process/procedures and amenities to enhance quality and productivity
- Provide innovative solutions and follow industry trends, emerging technologies and best practices delivering continuous elevated experiences
- Liaise with staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors and order kitchen, banquet and office supplies among others
- Understand client needs, goals and preferences translating them into meeting concepts and strategies
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Skills and Qualifications
- Five plus years’ experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
- Effectively manage guest experience and expectations through a high level of tact and diplomacy
- Highly organized with the ability to multi-task and apply judgment to priority
- Working knowledge of audio-visual systems
- Flexibility to deal with a fast-paced, diverse environment
- MS Office skills, knowledge of EMS booking system (a plus)
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Pay Range: $27 to $30 per hour based on experience
Gainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.
