Customer Operations Specialist – Elgin, IL
$22 - $25 per hour plus full benefits, PTO and more!
Since our establishment in 1971, we have been committed to not only providing the finest medical devices possible, but also advancing the way healthcare is provided. We offer a wide range of devices and instruments to aid in the prevention, diagnosis, and treatment of illness. Our mission is to increase longevity and support a higher quality of life for thousands of people across the globe. To achieve our mission, we seek candidates who embrace change and own the passion and skills to make it happen. By leveraging state-of-the-art technology and a highly skilled workforce, we ensure that our clients receive the products they need, when and where they need them.
As a trusted partner in the medical sector, we understand that our customers' success depends on seamless operations. That's why we are looking for a motivated and detail-oriented Customer Service Coordinator to help us maintain our high standards and ensure every customer interaction is managed with care and professionalism. You’ll play a vital role in supporting our clients and ensuring that their experience with our company is nothing short of excellent.
Responsibilities:
- Function as the main point of contact for customers, handling inquiries, processing orders, and addressing any concerns promptly.
- Coordinate closely with internal teams, including logistics and warehouse staff, to guarantee accurate, on-time product delivery.
- Maintain comprehensive and up-to-date records of customer interactions, orders, and service issues within the company’s CRM system.
- Resolve customer complaints or issues, providing effective solutions that enhance customer satisfaction.
- Provide customers with relevant product information, availability updates, and shipping statuses as needed.
- Aid with returns, exchanges, and follow-up communications related to orders to ensure seamless service.
Qualifications:
- Bachelor’s degree needed.
- 1 + years of experience or successful internship completion.
- Manufacturing experience is preferred, but not needed to apply.
- Microsoft Office experience required (including Word, Excel, and PowerPoint).
- Customer database experience preferred.
- Knowledge of metrics is needed.
