Akkodis is seeking a Tech Support /Customer Service for a Contract job with a client in Chandler, AZ.
Rate Range: $20/hour to $22/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Tech Support job responsibilities include:
Providing first line support for the internal employees’ resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care.
The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT. This is an onsite position currently working 4 days in office with 1 day working from home if meeting individual service levels and metrics with no performance issues once training is complete. Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
Role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity.
In-house technical training will be provided backed up with real time support from peers and subject matter experts.
Required Skills:
Requires 3-5 years of experience
Excellent Client Care / Customer Service skills.
Work well as a team and build relationships to the global partners.
Excellent organizational skills, with the ability to prioritize workload.
Ability to multitask and maintain focus on all areas of responsibility concurrently.
Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
Able to work in a fast-paced environment.
Desired Skills:
Technology Call Center and or Customer Service experience.
Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
Hardware Support – Windows 10/11,
Software - MS Office suite, Office 365, SharePoint, Skype
Network – Citrix, VPN, Cisco AnyConnect
ITSM Remedy (not essential)
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at raj.aryan@akkodisgroup.com or 610-343-1502.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Akkodis Privacy Policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
