What we are looking for
About Us: mroads is a growing technology company based in Plano, TX, with a presence across the globe. We specialize in providing cutting-edge products and services to our clients. We are currently seeking a dynamic and motivated Account Business Development Manager to join our team. This role is pivotal in maintaining and expanding our business relationships, especially with our global hospitality clients.
Position Overview: We are looking for a dedicated and experienced Business Development Account Manager to join our team. This role is essential to the growth and success of our IT staffing services, and we place strong emphasis on hiring candidates who are local to the area and can easily commute to our client’s location in Bethesda, MD regularly. The ideal candidate will have a proven track record in business development and account management within the IT services staffing industry, demonstrating exceptional client relationship skills and the ability to drive business growth.
Key Responsibilities and Expectations:
Account Management (60%):
- Oversee and manage relationships with existing clients, ensuring their needs are met
- and expectations exceeded.
- Develop and implement strategies to maintain and grow client accounts.
- Meet or exceed KPIs related to client engagement, satisfaction, and retention.
- Will be Point of Contact (POC) for all position openings and closures that come through from assigned client.
- Act as the main POC for all hired consultants.
- Create weekly, quarterly and annual reports as needed.
Internal Relationship Development (20%):
- Identify opportunities to upsell and cross-sell our products and services.
- Ensure client relationships are aligned with company goals and strategies.
- Build strong business relationships with current client managers, which includes
- attending recruitment meetings, continual check in with the managers, assuring the
- current consultants are performing their duties. This can also include one-on-one
- meetings and lunches/dinners with managers.
New Business Development (20%):
Actively seek new business opportunities within the global hospitality sector and
beyond.
Utilize lead generation tools such as Salesforce to identify and engage potential clients.
Work closely with the sales and marketing teams to develop and implement effective
business development strategies.
Gain 2-3 new clients per year
** Be advised that as this position evolves, the percentages above could fluctuate to
meet the needs of the business**
Required Qualifications:
· Bachelor’s degree or equivalent experience.
· A minimum of 2 years’ proven experience in account management and business
development in IT Service Sales, preferably within the technology or hospitality
industries.
· Strong understanding of client engagement strategies and the ability to meet and exceed KPIs.
· Proficiency in lead generation tools such as Salesforce.
· Excellent communication, negotiation, and interpersonal skills.
· Ability to work independently and manage multiple priorities.
· Willingness to travel as required. (local travel up to 75%)
· Must have good written and verbal communication and be comfortable working with Sr. Leaders within client organizations.
· Ability to learn new software or skillsets quickly
· Someone who will take initiative and be persistent with employees and clients to ensure high quality and fast turn-around times.
· Ability to work in a fast-paced environment and take on new priorities as they arise.
· Intermediate Computer skills (Microsoft, Google Suite, Internet, Lead Gen Software)
· Experience with automobile or hospitality clients is a big plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a fast-growing, innovative company.
- Remote work flexibility with travel opportunities.
- Professional development and career growth opportunities.
- If you are a results-driven professional with a passion for both client management and business development, we encourage you to apply for this exciting opportunity at mroads.
