We are looking to add an Inventory Control Coordinator/Planner to Innospec Fuel Specialties fast-growing team in Englewood, CO. This position will require you to be in the office 3-5 days per week with the possibility of working remote1-2 days per week after 90 days of employment.
Job Responsibilities:
- Schedule and coordinate the efficient distribution of products in order to satisfy customer demand.
- Monitor customer inventories and plan timely and cost-effective deliveries for both Innospec and customers.
- Determine reorder points to ensure that sufficient inventory levels are maintained.
- Build and maintain inventory database to proactively anticipate customer need.
- Coordinate transport, including hazardous and non-hazardous products, with carriers for both bulk and packaged goods.
- Analyze and revise shipment plans as required.
- Maintain proactive communication with customers, keeping them informed about their order status to foster strong business relationships and ensure customer satisfaction.
- Answer phones and direct customers to correct contact and/or assist them.
- Receive and verify customer purchase orders, then enter them into the ERP system.
- Participate in weekly sales calls to escalate customer issues to the business.
- Continually update the ERP system with current customer and contact information.
- On-board and set up new accounts in the ERP system.
- Resolve issues promptly and professionally.
- Work with freight and logistics coordinators to arrange air, hot-shot and/or export orders.
- Coordinate product collection and dispatch readiness with planning/manufacturing and warehouses.
- Collaborate closely with the sales force to enhance customer satisfaction.
- Liaise with technical team to ensure chemical compatibility and assist with customer inquiries.
- Accompany Sales Managers on customer visits as needed, contributing a customer care perspective to discussions.
- Work with finance department to resolve billing and invoice issues.
- Record and address all customer complaints.
- Adhere to company processes, procedures, and compliance protocols.
- Prepare and issue documentation (COA, SDS, PDS, etc.) according to customer requirements.
- Provide after-hours assistance and cover on-call phone shifts as required.
Job Requirements:
- Excellent communication skills, both verbal and written
- Liquid bulk transport experience preferred
- Strong attention to detail
- Problem solving and decision-making skills
- ability to work well under pressure
