Summary:
As a Customer Operations Representative, you play a critical role in executing business for our customers by partnering with a Customer Operations Manager or team of Customer Sales Representatives to ensure customers’ needs are met. Working closely with your internal team, you will execute all functions of the clients’ shipping needs, identify exceptions in the booking and tracking process, track shipments sufficiently to verify pickups and deliveries will be made on time, manage exceptions and service failures. This position is designed for individuals who are looking for an opportunity to use their communication, organization and execution skills to take the next step in their career.
Job Duties:
· Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business
· Analyze customer inquiries, make informed decisions, and provide quality and timely updates to your customer(s)
· Schedule pickup and delivery appointments based on customer specific needs and priorities
· Work with Carrier Team to ensure that all client shipments are proactively booked and tracked for on time pickup or delivery
· Support pricing and quoting activity with direction and guidance from Account Executive
· Other duties as required and assigned
Requirements:
· Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing or related studies preferred
· Previous freight brokerage experience preferred
· Proven demonstration of commitment and work ethic in a school or work setting
· Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
· Committed to executional and outstanding customer service
· Able to persuade, motivate, influence and negotiate with others
· Able to work in a team environment, while also delivering independent results
· Fast-paced and able to multitask in a high-pressure environment
