The Health Connector is seeking a Director of Vendor Operations and Procurements. Our Director of Vendor Operations and Procurements is responsible for developing and managing the team which delivers procurement contracts that optimize cost savings and operational efficiency. The Director of Vendor Operations and Procurements will report to the Health Connector’s Deputy Chief Operating Officer for Customer Service and Contracts.
General Responsibilities:
- Creates strategic partnerships with both external vendors and internal business partners to drive a long-term strategic improvement roadmap and achieve operational excellence in support of the goals, mission, and long-term vision of the Health Connector.
- Acting as the functional bridge between internal and external stakeholders and the senior leadership of multiple vendors, the Director will prioritize the complete and full understanding of any contractual agreement(s) and track, measure, report, and evaluate vendor performance.
- Partnering with executive leadership across the Health Connector, this role will focus on creating, communicating, and reinforcing accountability of key service level metrics and critical contractual agreements for all contractors, consultants, and individuals providing goods and/or services to the Connector.
- Requires significant collaboration with Operations, Legal, Finance, Policy, and IT leaders across the organization.
Key Functions
- Provide leadership, direction, and strategic vision during the procurement, implementation, and ongoing business processes.
- In-depth knowledge of preparing and reviewing contracts, invoicing and negotiations terms.
- Assist with the creation of master services agreements, scopes of work, contract amendments, interdepartmental service agreements, and other contractual instruments.
- Develop strategic procurement plans and vendor management plans prioritizing opportunities for improvement and handling large-scale negotiations.
- Establish and own the development of vendor scorecards with measurable KPIs that allow the team to strengthen relationships, improve costs, and mitigate errors with all vendors as well as provide an objective lens for measuring vendor performance.
- Provide executive level briefings to the Chief Operating Officer and/or their designee at regular intervals including action plans for vendor improvements, cost savings from operational efficiency gained, and recovered compliance dollars from vendors.
- Review and validate vendor invoices and payments.
- Lead meetings with vendors to review performance trends, identify collaborative opportunities to improve results, set deadlines for improvement and track progress.
- Responsible for contract SLAs and maintaining compliance and alignment with vendors.
- Apply continuous improvement methodologies to enhance, improve and systematize the vendor program and scorecard.
- Manage a team to carry out deliverables that are accurate and timely to internal stakeholders.
- Advise the Chief Operating Officer and other executive leaders on matters that impact Health Connector members and plans.
- Identify and implement process improvements to enhance quality and efficiency and achieve budgetary savings; develop metrics and reports to assess performance and inform decision-making.
- Participate in special projects.
- Other duties as assigned.
Required Experience & Qualifications
- Bachelor’s or higher degree with a major in business administration, management, public administration, or hospital administration
- 6-8 years working in health care or public health
- Demonstrated ability to work on a large volume of complex work and meet project deliverables within tight timeframes.
- The ability to prioritize and work independently and flexibly within a very fast-paced environment is a must.
- Experience leading teams in implementations, process improvements, controls improvements or similar projects
- Strong technical skills, business intelligence, and a full understanding of the needs of the organization and its long-term strategy
- Ability to effectively communicate with internal teams and external stakeholders
- Possess excellent organizational skills with the ability to pay attention to detail
- Knowledge of and experience with the systems development life cycle
- Strong written and verbal communication skills to interact effectively with cross-functional teams and vendor staff
- Competency with complex Information Technology systems and common software applications, such as Microsoft Office applications
- Ability to consistently maintain a positive, proactive, cooperative work ethic
Preferred Experience & Qualifications
- Extensive knowledge of Medicaid and/or State Based Marketplace policies, programs and procedures and the ability to integrate this knowledge with new and existing IT systems
- The ability to manage and sustain multiple and complex relationships with vendors, stakeholders and internal customers, and ensure that lines of communication are open.
- The ability to develop effective teams, which share information and work collaboratively to solve problems and make decisions.
- Demonstrated sound judgment with ability to take calculated risks.
- Strong quantitative and qualitative analytical skills and attention to detail.
- Ability to work with people from diverse backgrounds.
- Project management planning, integration, coordination and monitoring.
- Planning, convening, directing, supporting and overseeing cross-agency project management teams.
- Experience managing a budget and working in a limited-resource environment.
If interested: Send a cover letter and résumé to Connector-jobs@mass.gov.
Salary: $140,000-145,000/year
Please note:
- Due to the requirement of 268A, please complete the Applicant Disclosure Form and return it with your application. Link: https://www.mahealthconnector.org/wp-content/uploads/ApplicantsDisclosureForm.pdf
- All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States
- The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.
- Employee may be requested to work an extended day and weekends to meet deadlines
About the Health Connector:
The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.
The Health Connector is an equal-opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.
