Account Manager
Location: 10250 Constellation Blvd, Los Angeles, CA 90067 (3 days hybrid style)
About This Role
This role is part of the BIGO LIVE Family Team. “Family” refers to different groups of communities on BIGO LIVE. They aim to foster connections amongst in-app users and strengthen the community power of each group. Families participate in virtual events together, creating a collective identity in-app.
The Program Manager is responsible for building relationships with BIGO’s most important family groups and leveraging those relationships to improve family engagement on the platform. He/she will be a self-starter and adaptable to frequent change. He/she will be a natural problem solver and ready to think creatively about big challenges and present actionable solutions. He/she will also be naturally collaborative with a proven track record of working successfully across teams.
Responsibilities
- Establish and develop relationships with our top families and their leaders
- Leverage relationships to improve user engagement, experience, and growth
- Synthesize the sentiments and recommendations of families into actionable changes to processes
- Identify new and high-potential families and grow them into productive members of the BIGO ecosystem
- Collaborate cross functional teams to improve and create new experiences for families
- Analyze data of family activities, broadcasters, members and composition to provide insights to management; leverage these insights to drive the business forward
- Develop account plans and strategies to achieve revenue and growth targets
- Use market knowledge to identify new opportunities to Family leaders
Qualifications:
- Bachelor's degree or above
- 5+ years in account management, customer success or marketing related experiences
- Self-motivated, self-directed, and eager to take ownership of tasks
- Detail oriented with a focus on accuracy and process standardization
- Clear Communicator - you are a clear and concise communicator with the ability to synthesize information to highlight key insights; Effective in team cross-collaboration
- Ability to connect and build trusting relationships with users; leveraging insights to improve business operations
- Experience with data analysis and reporting; Ability to make data driven decisions highly preferred
- Proficient in Excel and Google sheets
Benefits:
- Competitive pay package that includes a base salary and performance-related bonus.
- Generous paid time off starting at 4 weeks + 10 sick days and 9 Holidays per year.
- Free medical, dental, and vision insurance.
- 401k.
- Housing benefits if living within 5 kilometers from the company
- Free gym membership.
