Inputting work orders received into the TMS system
· Inputting import, export, and reposition work orders
· Updating order statuses in system (PN and APT status)
· Verifying work order information such as rates, accessorial (additional) charges, and storage charges
· Scheduling pre-pull of loads in the system for dispatch
· Coordinating appointments with dispatch
· Accept loads and update customer websites
Tracing containers on the rail/port websites
· Using rail websites (CN, CSX, NS, CP, KCS, BNSF, UP) to track container locations and arrival times
· Using port websites to monitor vessel arrivals, identifying when containers are grounded and released
· Update last free day (LFD) once containers have arrived
Following up with customers on deliveries, last free day, earliest return date, and cut-off times
· Confirming and scheduling delivery times with the consignee
· Coordinating pick-up numbers and loading times with the shipper
Generating rates for customers and broker carriers
· Quoting rates plus additional charges (fuel, detention, chassis, and chassis split)
· Ensuring weight of the loads are legal and if carrying Hazmat material
Problem-solving and analyzing customer problems
Job Type: Full-time
