PowerBI Support Engineer
Client: Large IT Corporation
Duration: 18+ months
Location: Charlotte, NC - 2-3 days onsite
Schedule: M-F, with occasional remote weekend work, as needed. (total hours: 40 per week)
Top Requirements:
- 4-5 years of WORKING experience with hands-on PowerBI + SQL
- Azure experience or certfication experience
- SSRS OR SSIS
- Customer Service Experience or Experience working with Customers/Clients
Plusses:
- Microsoft Fabric Experience or exposure/knowledge
This team is the Azure database support for our client.
1. Candidate should have overall experience with knowledge of Power BI and SQL along with basic knowledge on SSRS. Knowledge of SSAS and SSIS will be an added advantage.
2. Should have good knowledge of Power BI Desktop, Power BI Service, gateways, Power BI administration, etc.
Top Skills Required + Years of Experience
1. Minimum 5+ years experience with Power BI
2. Minimum 5+ years experience with Azure Fundamentals a
3. Minimum 5+ years experience with Microsoft Fabric
Typical task breakdown and operating rhythm: The role will consist of 10% meetings, 90% working with customers on support tickets
Job Description:
1. Candidate should have overall experience with knowledge of Power BI and SQL along with basic knowledge on SSRS. Knowledge of SSAS and SSIS will be an added advantage.
2. Should have good knowledge of Power BI Desktop, Power BI Service, gateways, Power BI administration, etc.
3. Strong Communication skills both written and oral.
4. Strong ability to communicate clearly and professionally with end users.
5. Strong ability to understand complex issues in an often-ambiguous environment.
6. Experience in Technical support projects and handling customers. Should have worked in customer support projects in the past.
7. Performing Root Cause analysis and resolving customer reported issues within the defined SLA.
8. Strong ability to analyze, interpret and communicate technical errors and solutions.
9. Strong email writing skills. Should be able to write detailed emails with excellent presentation.
10. Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues.
11. Should have strong ability to handle escalations, involve the right parties and deescalate the situations. Cross Team collaboration. Passion for technology and customer support.
12. Enthusiasm to upgrade technology from time to time
What makes this role interesting? - This role provides the opportunity to gain great technical depth in understanding the technology.
