Senior Solutions Engineer (SE) – Proactive Compliance

Theta Lake • united states, united states, us • 4w ago

The Position

The Sr. Solutions Engineer (SE) – Proactive Compliance, works closely with the Pre-Sales teams to help drive sales and value to Theta Lake customers. This role is responsible for demonstrating our Proactive Compliance solutions, POC activities, as well as collaborating with Product Management and Engineering teams on various requirements that arise during the sales and customer lifecycle. The SE will also be the technical consultant for the customer and will coordinate the necessary tasks to deliver the Theta Lake Proactive Compliance solution during the sales process and ongoing growth motions.

In this role you will:

Act as a technical expert in customer presentations
Determine the technical and design requirements to meet client supervision and surveillance goals
Build strong customer relationships, especially with key customer stakeholders and sponsors
Act as a liaison between the organization’s sales/business development, and product and engineering groups
Manage customer expectations and lead them to customer satisfaction
Guide and measure success criteria and outcomes in the POC process
Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
Communicate clearly and frequently to both internal and external stakeholders on progress, status, and work to resolve any potential blockers with key stakeholders
Take initiative in identifying growth opportunities and optimization in customer environments and roadmaps
Collaborate with our teams to achieve sustainable growth

The Company

Theta Lake is the only communication compliance vendor directly financially backed by the leaders in unified communications including funding by Zoom, Salesforce, RingCentral, and Cisco as well as Wells Fargo and tier 1 venture firms including Battery, Lightspeed, and Neotribe. Theta Lake is also the only vendor with a 4.9 out of 5 star and a 100% Would Recommend ratings for enterprise information archiving from customers via Gartner Peer Insights as well as the only vendor with patents for unified communication compliance and security. Theta Lake works with security focused and regulated organizations to solve their communication capture, archiving, proactive compliance risk detection, and surveillance needs.