Job Description – Enterprise ERP Program Manager
Summary:
The purpose of the Enterprise ERP Program Manager is to independently lead multiple complex strategic programs and small-scale portfolios (in addition to interrelated projects pertaining to the program) related to a full-cycle Enterprise Resource Planning (ERP) system implementation, which may span multiple disciplines, products, or areas of expertise over multiple years.
This role is responsible for developing comprehensive project plans, timelines, and resource allocation strategies, considering all aspects of the implementation lifecycle and monitors dependencies across multiple interrelated projects (including integrating vendor tasks and tracking) and for providing analysis, forecasting, and modeling utilizing the Project Portfolio Management (PPM) tool, to align resource requirements to projects within the program. Gathers and reports consolidated program, portfolio and project status and financial information to leadership and provides oversight, leadership and direction to ensure programs are completed on time, on budget, within defined scope and development of Key Performance Indicators (KPls), monitoring benefits to ensure realization (will reengage to perform analysis if KPls are not performing to targets).
Serves as a subject matter expert in project and program management provides guidance to EPM Senior Project Managers and Project Managers and may direct the work these team members (or external parties) manage on the projects associated within the programs or sub-programs.
Minimum Requirements:
Education: Bachelor's Degree - Business Administration, Healthcare, Project Management or related field
Certification: Project Management Professional (PMP) upon hire issued by Project Management Institute
Experience:
- Minimum 8 years total project management experience, which must encompass:
- Minimum 5 years of related program management or related experience managing interdependencies between related projects ensuring resources, schedules, budgets and benefits are aligned to ensure program level success.
- Minimum 5 years' experience in program management, specifically leading and overseeing ERP implementations from initiation to post-implementation support.
- Minimum 5 years' experience managing and leading resources in a complex, matrixed environment.
- Minimum 5 years' experience working in a client or patient focused environment.
- Minimum 5 years' experience with information analysis, resource and capacity planning, problem solving, budgeting, team coordination, strategic planning, and quality management at the program level.
- Minimum 5 years' experience leading cross-functional teams.
- Minimum 5 years' experience within a formalized Project Management Office (PMO).
- Minimum 5 years' experience using an industry-standard Project Portfolio Management (PPM) tool.
- Minimum 3 years' experience of Earned Value techniques and reporting.
Skills/Training Required:
- Project Management Professional (PMP) certification required.
- Proven track record of successfully managing complex ERP programs, delivering them within scope, on time, and within budget.
- Experience managing and leading resources in a complex, matrixed environment.
- Have a demonstrated ability to communicate direction and concepts at multiple levels, from team members to senior executives.
- Have demonstrated performance as a senior-level project manager leading and independently managing small-scale programs or portions of larger, complex programs.
- Excellent interpersonal skills, including the ability to interface with and influence team members at diverse levels with different backgrounds and perspectives.
- Must have exceptional leadership skills.
- Able to exercise independent judgment and take action on it.
- Logical and efficient, with keen attention to detail
- Highly self-motivated and directed.
- Display a positive, dependable, and strong work ethic.
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
- Exercises resilience to persist through challenges and the drive to identify a path forward.
- Ability to break complex issues down into simple, actionable recommendations to leadership.
- Advocates vocally as a change agent for continuous improvement both internally for the department and externally with our customers.
- Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management.
- Advanced technical and program and project management skills with excellent customer service skills.
- Provides guidance to key stakeholders in the development and execution of programs to manage/reduce risk and deliver projected business outcomes.
- Establishes strong partnerships with all teams, vendors, and contractors.
- Ability to oversee Project Managers’ and Project Manager Associates’ project work on large/complex programs and sub-programs.
- Ability to adapt and respond to changing circumstances and priorities (flexible during times of change).
- Experience at working both independently and in a team-oriented, collaborative environment is essential.
- Exceptional skills with the MS Office suite of tools: Project, PowerPoint, SharePoint, Word and Excel.
- Experience mentoring and/or indirect supervision related to resources on complex projects or
- programs.
- Knowledge of ERP integration strategies with other systems and applications.
- Experience in change management and user adoption strategies during ERP implementations.
- Extensive knowledge of ERP modules, functionalities, and implementation methodologies.
- Experience in managing and coordinating cross-functional teams, including consultants, vendors, developers, business analysts, and stakeholders, to ensure smooth execution and delivery.
- Knowledge of SDLC, and hybrid project management, Agile and Waterfall methodologies.
- Proficient in using tools for process mapping and documentation.
Preferred Experience:
- Experience with full-cycle ERP implementation projects for healthcare organizations.
- Experience using robust PPM tools (e.g. Planview, Clarity) for resource, schedule and budget management.
- Knowledge of hospital operational processes (e.g. supply chain, finance, pharmacy, facilities, clinical, HR, etc.).
- Knowledge of financial and accounting practices, ideally in a healthcare and/or non-profit setting.
- Exceptional verbal and written communication skills.
- Exceptional skills with the MS Office suite of tools: Project, PowerPoint, Word and Excel.
Job Components:
Creates and executes required program deliverables for multiple complex enterprise sub-programs and programs; revises as appropriate to meet changing needs and requirements. In addition, creates and manages project and Program lifecycles within PPM tool.
Serves as a trusted partner and advisor in project and program management best practices to internal and external stakeholders and leaders, exercising thought leadership and critical thinking related to activities and initiatives for each customer group.
Identifies resource needs and coordinates allocation of resources to deliver quality standards on time and within budget.
Provides oversight and leadership to ensure programs are completed on time, on budget, within defined scope and KPls are tracked.
