Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Assist Manager and agents with day to day operations. Handles pre-blocking request, casino reservations, completes duties list, process non-guaranteed reservations and prints back-up reports. Responsible for balancing group blocks, express check-out, pre-registration and processing all motor coach.
Job Functions
- Identify, analyze, and resolve customer complaints or disputes and prevent re-occurrences.
- Provide feedback to managers regarding policies and procedures and coordinate services with bell stand and housekeeping.
- Possess strong knowledge and ability to operate hotel computer systems.
- Delegate work assignments, schedule and monitor staffing levels and team member breaks.
- Assist front desk clerks with balancing room types, meeting guest request and blocking special request.
- Generate reports daily.
- Clear due outs and oversee room status.
- Responsible for cash handling.
- Perform all hotel clerk duties as necessary.
- Ensure back to back reservations are completed in a timely manner.
- Prepare for group arrivals.
- Process all pre-registered rooms and ensure packets are ready for check-in when rooms are ready.
- Balance room types, group blocks and hotel availability.
- Work with housekeeping to clear room discrepancies and update room statuses.
- Knowledgeable of Hotel, Community and Special Events.
- Work with host, reservations, sales and other departments.
- Other duties as assigned by management.
Qualifications
Job Specifications
- High school diploma or equivalent preferred.
- Minimum 6 months hotel front desk experience.
- 10-key and cashier experience a plus.
- Must have working knowledge of basic office equipment, Microsoft Word and Excel, and be able to operate LMS and CMS Hotel Systems.
- Excellent communication skills, must be literate and fluent in English.
- Must present a polished, well-groomed, and professional appearance.
- Able to work flexible shifts as needed; to include holidays and weekends.
- Must be able to stand for duration of shift.
- Must be detail-oriented.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
