A leading Digital Gaming and Entertainment organization has an immediate need for an Operations Specialist to proactively monitor and respond to incidents across our global operations, ensuring users can enjoy a seamless experience. This role focuses on the rapid detection, triage, and resolution of player-impacting issues, as well as the continuous enhancement of our service processes by refining monitoring tools, improving signal-to-noise ratios, and keeping documentation up-to-date.
Pay: $33.65 - $40.86
Type: long-term temporary-to-hire
Location: Remote (PST hours required)
Schedule: Monday - Friday from 11pm - 8am PST
In this role, you’ll:
- Monitor incoming communications to quickly identify and track incidents
- Use your systems, network, and cloud expertise to triage and address issues as a first responder
- Resolve player and user-impacting issues efficiently
- Conduct routine follow-ups on active incidents to ensure progress toward resolution
- Manage requests for access, network maintenance, and systems adjustments
- Refine alert triggers to reduce false positives
- Oversee documentation, engagement, and communications during critical service outages
- Update and improve documentation, such as runbooks, troubleshooting guides, and operational procedures
Preferred Areas of Expertise: Proficiency in a range of technologies, including:
- Operating Systems: Linux (bash, debugging)
- Networking: Packet loss, routing, ACLs
- Monitoring Tools: Prometheus, Grafana, Elasticsearch, Datadog
- Alert Correlation: BigPanda, ScienceLogic, Netcool
- Cloud Platforms: AWS, GCP, OpenStack
- Service Operations: ITIL, Incident/Change Management
- Logging Systems: Splunk, SysLog, ELK Stack
- Source Control & CI/CD: GitHub, Jenkins, Argo
- Configuration Management: Puppet, Terraform, Ansible
- Containerization: Docker, Kubernetes
- Load Balancing: Nginx, HAProxy, Envoy
Please submit your resume for consideration.
You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/
