Technical Analyst II
Location: Baton Rouge, Louisiana, United States
USC and GC holders only
- Contract: 14-Oct-2024 - 01-Aug-2025
- Pay Rate: $24-29
Technical Analyst to support the auction locations of Slidell, Louisiana, United States
Qualifications
- Bachelor’s degree in related field and 5+ years experience
- Working experience supporting end-user computing devices
- Working experience working with incident, problem, and change management,
- Working experience in an ITIL-based environment
- Working experience as a participant in a change management process
- Working experience of Microsoft Office products
- Willingness to travel up to 25%.
- Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment
- Excellent customer service skills required. The ability to meet SLAs and update customer with progress.
- Additional Tech Certification: A+, Network+, MCP, MCDST
- Apple Certified Support Professional (ACSP)
- Network certificates
- Working experience in Series/AS400 support
- Working experience in wireless (Mobile, WiFi, WAP)
- Working experience in network
- Working experience in audio/visual
- Working experience in Project Management
- Experience communicating with stakeholders
