Job Summary
Homeland has partnered with a leading global manufacturer who has recently opened a new facility in Arkansas. Our client is looking for a National Field Service Manager to join their Food Automation Equipment team. This key role involves overseeing and managing Field Service Technicians to ensure effective technical support and service throughout the entire life cycle of the equipment, helping maintain high performance and reliability for their customers.
The ideal candidate will lead and organize Field Service Technicians nationwide, improve and implement service-related processes, monitor key metrics, and integrate them into the software systems. Additionally, they will support service teams with these processes while maintaining documentation and reporting standards. We are seeking a process-driven, detail-oriented professional with a proven track record of managing projects and implementing process improvements in a similar field. This is an exciting opportunity to contribute to the growth of our expanding equipment installation and service business!
Responsibilities
- Schedule and support field service technicians, ensuring they have all necessary materials and information for successful installations or service visits
- Coordinate new equipment installations and aftermarket services both on-site and remotely
- Manage the service scheduling calendar, including start-up and commissioning reports, punch lists, customer training, acceptance signoffs, warranties, and post-warranty support
- Oversee service quotes, spare parts support, and equipment rebuilds
- Provide technical and professional training to service technicians
- Analyze existing processes to identify improvement areas and implement solutions to streamline operations
- Develop and execute a project plan for implementing a service software platform using SharePoint
- Create and maintain documentation such as standard operating procedures, user guides, and training materials
- Analyze data to measure the effectiveness of process improvements and identify areas for further enhancement
- Develop reporting mechanisms to track key performance metrics for service operations
- Monitor project progress, manage risks, and address issues in status meetings to ensure timely completion of project milestones
- Communicate professionally and promptly with customers to address concerns and provide support
- Address resistance to change through clear communication and coaching
- Visit customers with the sales team to promote and sell service agreements
- Perform additional duties as assigned
Requirements
- Bachelor’s degree or 2-year technical degree required
- Minimum of 5 years of experience in a service management role, managing at least 5 remote service technicians for a manufacturer of industrial-engineered equipment, preferably with a manufacturer of food processing equipment
- Valid driver’s license required
- Results-oriented with a proven focus on success
- Proactive, positive, professional, and self-motivated team player
- Proficient in Microsoft Word, Excel, and other assigned software programs
- Strong leadership and team management skills, with the ability to motivate others
- Proven track record of managing projects from initiation to completion, with a focus on process improvement and implementation
- Ability to lead business transformation to new operational models
- Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously
- Detail-oriented, with a commitment to accuracy and quality
- High level of technical aptitude in automation and electro-mechanical systems
- Ability to read and interpret service manuals
- Must be able to work collaboratively in a team environment and meet deadlines
- Prolonged periods of sitting and computer work
- Must be able to lift up to 15 pounds occasionally
- Must be able to travel up to 15% of the time
Benefits
Our client offers a generous benefits package which includes medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. Additionally, they offer a 401(k) match, health savings account (HSA), flexible spending account (FSA), paid time off (PTO) and more.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
